Critics leave me heartbroken, says the restaurant boss who hits back

a really nice weekend, there’s always someone. We put our heart and soul in and then get this – it’s heartbreaking. I want everyone to be happy.”

But he said he was sorry for some of the things he had posted, adding: “It’s just my heart - I just love Volare.”

Mr Corless, who has run Volare with wife Nicola (inset) for 20 years, said he would prefer people to make complaints to him in person, so they could be resolved. She said her husband was “speaking from the heart” and defending his livelihood when he responded to critical reviews. “He is standing up for what he believes is right. He gets the last word and he’s a really nice man.” She called her husband “brilliant and talented” and added: “We have a vast, regular clientele who appreciate what we do. Martin is in the kitchen making magical, delicious, homemade dishes that he’s perfected over the years. Why shouldn’t he counterattack any lies he comes across?

“Why should he let someone who clearly doesn’t know a lot spread untrue comments on a site that we want to be promoted on?”

Mrs Corless pointed out the “fabulous comments” about Volare on TripAdvisor, saying “they are the ones telling the truth”. She said from now on her husband will probably stick to “boring old replies”.

On Facebook, Examiner readers had differing opinions.

Katie Raby said: “Good for you Nicola! You should stick up for your business and no, the customer is NOT always right.”

Rachel Newburn said: “I looked on TripAdvisor and I’m sorry, your husband needs to learn some customer service skills and manners. Any review that is less than excellent he insults the writer and is rude.”