Making Progress by winning award

“DO I need terms and conditions? What are they about?”

If you asked me: “Should I have a document that I can put in place between my business and my customer that will give certainty to our transaction, comfort to my customer that we are a credible business and may serve to reduce as far as possible our liability if something goes wrong?” I think you can see that my answer is going to be a resounding “Yes”. So, if having terms and conditions is important, what would they cover? Well, they will differ from sector to from micro-businesses to large corporations and provides training and services tailored to suit their needs and skill levels.

The agency offers content managed packages for clients who wish to outsource their social media management ranging from low-level to detailed social media strategy and support – while social media strategy packages help to focus business owners and marketing department on the what, why, how and when of using social media for business.

“We help give them a purpose to using social media and help them to use it more efficiently and effectively,” said Janet. “We also strive to encourage authenticity and to show their personality through their social media channels and activity.” sector, from business to business, and whether they are B2B or B2C but, pure legalities aside, they can deal with the following:

Detail how and when you will deliver and any specific details concerning delivery

Specifically what rights of redress the customer has in the event of faulty or latedelivered goods or poorly delivered services. Limiting the contractual remedies available to your customer in certain circumstances

When the title (ownership) to any goods passes – you may want to “retain title”; and impose certain obligations with regard to the handling of the goods until you have been paid in full

You’ll want paying for your side of the deal – use the terms and conditions to set out how the price has been agreed and when and how payment is to be made. Late payment can lead to interest being payable on that late payment - a useful incentive to encourage payment on time

Scenarios that may entitle you to terminate your activities under the contract or to suspend deliveries

Limiting your liability under the contract if things go wrong

There may be circumstances totally outside your control that you would want to raise as being circumstances that entitle you to an extension of time for delivering under the contract, rather than allowing your customer to terminate for late delivery

The issues set out above are only intended to be indications of issues to consider.