GP surgery ‘inadequate’

Hill Surgery had fallen from Good to Inadequate.

“I’m concerned to see that the surgery did not have clear or effective systems for the planning and provision of staffing levels.

“Inspectors found that the service was not keeping an accurate record in respect of patients.

“They could see there was a significant backlog of patient records that required summarising. This meant that accurate and up to date information was not always available which could put patients at risk.

“On the second day of the inspection inspectors found that leaders and managers were not always present, and the staff on duty did not have a good understanding of day to day activity at the practice.

“Staff told us that they had mobile phone numbers of the management team.

“Nevertheless, the nature of the staffing structure plus the capacity and capability to provide leadership was not always evident.

“It is important that the people who are registered with Woodhouse Hill Surgery can rely on getting high quality care.

“The service has been placed in special measures and will be kept under review and if needed could be escalated to urgent enforcement action, and if there is not enough improvement we will move to close the service.”

The Examiner contacted the surgery but nobody was available for comment.