Carly’s rise from waitress to operations manager...
SHE started as a waitress at the age of 16 – now she’s just been promoted to operations manager.
At a time where fewer staff members are entering and staying in the spa industry and recruitment is tougher than ever, Titanic Spa in Linthwaite has promoted long-serving Carly Boothroyd. Carly began her career at the UK’s first eco-spa 12 years ago as a waitress in the spa bistro.
After two years in the bistro and, with a keen interest in customer service, Carly quickly moved on to become part of the reservations team.
Over nine years she worked her way up to assistant reservations manager, working closely with clients.
In this role Carly was also in charge of in-spa advertising, marketing and website updates.
In January 2020, Carly was promoted to operations manager where her two main priorities will looking after staff and clients.
Titanic Spa, a business heavily reliant on the quality of its staff, has long been keen to nurture its team and promote from within.
Having a happy team is crucial to success and Titanic Spa is continuously developing this through a revamp of the staff room, regular meetings and unlimited complimentary use of the facilities.
With over 130 members of staff at any one time, the owners of Titanic Spa, Warrick and Amy Burton, ensure they have a secure working relationship with each member of staff, taking an interest in their development and progression.
In her 12 years at Titanic Spa, Carly has seen many positive developments and is looking forward to playing an even more important role in shaping the future of the business.
Commenting on her promotion, Carly said: “Titanic Spa has become home to me.
“The management team are exceptionally supportive and our client base is loyal – some clients return three times a year and it’s amazing to know that we are the place for them to escape to when they need it.
“Since walking in the doors 12 years ago I have only seen positive growth in every factor of the business and I’m looking forward to seeing more.
“My new role as operations manager means that I can play an important part in shaping the business and ensuring that our clients are happy.
“From picking up the phone in reservations, to checking out, every step is as important as the last and I am committed to continuing our award-winning service.”
There are plans to recruit additional experienced employees, further increasing the headcount which currently stands at six full time employees and four consultants.
Managing director Emma Robinson, who co-founded Red Diamond with her partner Simon Robinson in 2010, said: “The past 18 months have been an exciting time for us as we work hard to achieve our ambitions to be industry leaders, supported by a strong period of growth and welcoming new talent and expertise to our team.
“This major boost is a reflection of increased business opportunities, industry expertise, and a demand for suitable executive talent to manage businesses worldwide.
“We project a healthy year ahead, with plans to open a second UK office and expand internationally.
“We’re constantly looking at ways to stay ahead of the competition and have big plans for the way we work from a digital perspective.”
Red Diamond recently launched a new website and is looking to further develop its current infrastructure with new digital innovations to achieve greater efficiency across the team, clients and candidates.