Council creating more than 100 work-from-home call centre jobs

‘MUCH-NEEDED BOOST’ FOR JOBSEEKERS

MORE than 100 coming to Hull.

Hull City Council has helped created the work-from-home call centre roles after extending its partnership with software company Civica.

The council and the company say the new jobs are a “much-needed boost” for jobseekers.

The pair have partnered since 2015 to deliver revenues and benefits services at Hull City Council’s Kingston Centre in Guildhall Road.

A total of 230 employees transferred across when the initial deal was completed and they now deal with multiple clients, handling more than one million customer enquiries every year.

Civica, described new as jobs a are leading public services software provider, has created a further 150 jobs including apprenticeships - since the initial tender, and has delivered £6.4 million in financial benefits while supporting digital transformation across the city.

Councillor Daren Hale, Deputy Leader of Hull City Council, said: “We are delighted that this fantastic partnership with Civica – a real global leader in its field – will see the creation of dozens of new jobs in the city.

“The partnership’s innovative approach to customer service is already ensuring residents can access the right information and services more efficiently online.

“Now more than ever, these home-based jobs will give a muchneeded boost to families in the city who might be finding it difficult during the current measures.”

It comes a month after Resq revealed it was creating a further 120 contact centre jobs in the city after extending its contract with Vodafone.

It has taken an entire floor in the iconic Hammonds of Hull building to accommodate the growth.

Anyone interested in applying for the new roles should call 01482 587111.