Re­set an old iPhone or iPad

Mar­tyn Casserly re­veals how to re­set a frozen iPhone or iPad and re­store it from a backup

iPad&iPhone user - - CONTENTS -

In this tutorial we will show you how to re­set an iPhone or iPad – per­fect if you need to wipe an iPhone or wipe an iPad be­cause you are sell­ing it. Al­ter­na­tively, if your iPhone or iPad has frozen we can show you how to re­set it and re­store it from a back up. Here’s how to re­set, re­store and re­boot your iPhone or iPad the next time it hangs. Read on to find out how to erase your iPhone or iPad, and re­store ev­ery­thing again af­ter­wards.

Fix a frozen iPhone or iPad

If you’ve ever watched the IT Crowd, you’ll be well versed in the mantra “Have you tried turn­ing it off and on again?”, which is the stock re­sponse used by Den­holm In­dus­tries’ IT depart­ment to solve all com­puter-re­lated ills.

In real life… well, strangely enough it’s of­ten the way to fix prob­lems that oc­cur on your iPhone, iPad or even Mac. Modern elec­tronic de­vices are very com­pli­cated, and can get them­selves into a bit of a con­fused state from time to time. Re­set­ting can clear out ran­dom prob­lems that cause the de­vice to get stuck in a loop, ap­pear slug­gish or oth­er­wise im­pair their per­for­mance. It’s not a guar­an­tee, but you’d be sur­prised how of­ten it works.

For big­ger is­sues though, you might find that a trip to the Ap­ple Store is in or­der, and this of­ten re­sults in a fixed de­vice but with all the data wiped clean. To solve this it’s vi­tally im­por­tant that you backup your iPhone ei­ther with iCloud or iTunes. With that safety net in place you can re­store your iPhone when it starts to have prob­lems. Read on to find out how to restart your iPhone if it’s com­pletely un­re­spon­sive, backup your iPhone be­fore re­set­ting it and more.

What to do if your iPhone has crashed

If your iPhone or iPad has be­come un­re­spon­sive, or you’ve shut it down and it won’t turn on again, all is not lost. There is a fea­ture on iOS de­vices that can be used when the nor­mal modes of op­er­a­tion aren’t work­ing. Thank­fully they are very easy to do, and re­quire no tools or spe­cial­ist knowl­edge. In fact you just need two fingers and about 20 sec­onds.

To restart your iPhone or iPad hold down the Home but­ton (the one on the front of the iPhone or iPad) and at the same time hold down the power but­ton (aka the lock switch) un­til you see the Ap­ple logo ap­pear on the screen. Now you can let go of the but­tons and let your de­vice com­plete its start se­quence. This is called a hard re­set, and should hope­fully fix any is­sues you were hav­ing. If things are still not as they should be, then it might be a good idea to re­store an old backup, as some of your files could be cor­rupted and caus­ing the is­sue. Read on to find out more.

Back up your iPhone or iPad be­fore you wipe it

If you want to start with a clean slate, then there are a few steps to take. First, make sure that you have a backup ready.

You can use ei­ther iCloud or iTunes to backup your iOS de­vice. For iCloud go to Set­tings > iCloud > Backup and en­sure that the fea­ture is en­abled. To see when the last backup was run look un­der the Back Up Now op­tion where the date and time should be dis­played. If you haven’t done a backup be­fore you can tap the Back Up Now but­ton and fol­low the in­struc­tions.

To use iTunes you’ll need to plug your iPhone or iPad into your

PC or Mac us­ing the charg­ing cable. Click on the iPhone or iPad icon in the top left corner of iTunes, un­der the Play but­ton.

Re­set your iPhone or iPad

Once you’re con­fi­dent that you’ve backed up your iPad or iPhone, you’re ready to per­form a fac­tory re­set. This will com­pletely wipe your de­vice which is why hav­ing a backup is so im­por­tant.

A fac­tory re­set can help re­solve is­sues with your iPhone or iPad if it’s crash­ing or freez­ing, but it is also what you’ll want to do if you need to wipe your iPhone or iPad be­fore sell­ing it, or pass­ing it on to a fam­ily mem­ber or friend.

When sell­ing an iPhone or iPad, it’s ab­so­lutely vi­tal that you delete all the sen­si­tive data stored on it. If not, an un­scrupu­lous buyer could gain ac­cess to your so­cial me­dia pro­files, your fi­nan­cial

in­for­ma­tion and even your per­sonal pho­tos and videos, en­abling them to browse through your pri­vate mo­ments or steal your iden­tity.

Luck­ily it’s very easy to com­pletely wipe an iPad or iPhone. Sim­ply fol­low the steps in this tutorial and your data se­cu­rity will be as­sured:

Go to Set­tings > Gen­eral > Re­set and then se­lect

Erase All Con­tent and Set­tings. After typ­ing in your pass­code if you’ve set one, you’ll get a warn­ing box ap­pear, with the op­tion to Erase iPhone (or iPad) in red. Tap this. You’ll need to en­ter your Ap­ple ID pass­word to con­firm the ac­tion, then the iPad or iPhone will wipe ev­ery­thing off its stor­age and go back to the ini­tial setup screen you saw when you first used the de­vice. You can also fully re­set your iPhone or iPad through iTunes. When you plug in your iOS de­vice, you should be able to see a ‘Re­store iPhone’ but­ton, which will fully re­set the de­vice.

Delet­ing apps and other items in­di­vid­u­ally

That’s the quick method, but if you just want to free up some space a full wipe clearly isn’t the best op­tion. To look at the big­gest cul­prits filling up your stor­age al­lo­ca­tion, go to Set­tings > Gen­eral > Us­age. iOS will tell you firstly how much space you’re us­ing and how much is avail­able, and will then list the apps tak­ing up the most space.

Re­mem­ber that these listings in­clude as­so­ci­ated doc­u­ments and files as well as the app it­self, so Pho­tos and Mu­sic are likely to be up near the top.

In­stead of delet­ing the app (which you wouldn’t be able to do any­way, with Ap­ple’s pre­in­stalled apps) you could go into the app in ques­tion and clear out some old pho­tos or songs, for ex­am­ple.

To delete an app you’re fin­ished with, click it in this list, then Delete App and con­firm. Al­ter­na­tively, from the Home screen you can tap and hold any icon, then tap the X at the top left of an app to delete the app. (If it hasn’t got an X, you can’t delete it.)

iCloud backup

If hav­ing erased the con­tent of the phone you in­tend to keep us­ing it, you can re­store the con­tent to your phone from your backup.

With the fac­tory re­set com­pleted you’ll need to go through the setup of your iPhone again from the be­gin­ning; en­ter­ing your de­tails, Wi-Fi pass­word and a few other things un­til you reach the page where you’re asked how you want to ‘Set Up iPhone’. You have the three op­tions – Set Up as a New iPhone, Re­store from iCloud Backup or Re­store from iTunes backup – so se­lect the iCloud op­tion and you’ll be prompted to en­ter your iCloud ac­count de­tails. Once you’ve done this, and agreed to the terms and con­di­tions, your iPhone will be­gin restor­ing all of your data.

Ob­vi­ously this could take a while if you have large back­ups or a slow internet con­nec­tion, so don’t at­tempt this if you’re in a hurry. When the backup is com­pleted your iPhone will re­boot, and then it will start the larger job of down­load­ing all of your apps.

iTunes backup

As with the iCloud in­struc­tions we’ve al­ready out­lined, fol­low the steps up to the ‘Set Up iPhone’ screen, then se­lect Re­store from iTunes. You’ll be prompted to Con­nect to iTunes, so plug in your iPhone and you’ll see a screen on iTunes that gives you the op­tion to re­store a backup. Click con­tinue and your iPhone will be set up au­to­mat­i­cally, with the apps be­ing re­stored from the iTunes backup. When it’s fin­ished, you’ll have a freshly cleaned sys­tem and hope­fully any prob­lems that you were en­coun­ter­ing be­fore will be a thing of the past.

What to do if your iOS de­vice isn’t backed up

If you’re wor­ried that your iPhone or iPad wasn’t backed up, chances are that there is a backup that you were un­aware of. To find out if you are back­ing up to iCloud (you get free 5GB of space) go to Set­tings > iCloud and tap on Stor­age. Wait a few sec­onds for Man­age Stor­age to show up and tap on that. Here you will see your var­i­ous back­ups for your iOS de­vices (there might be one for an old iPhone you could delete if you need more space).

One of the back­ups should say that it is This iPhone or This iPad. Tap on that and you can see what is, and isn’t be­ing backed up. You can ba­si­cally turn things on and off so that they don’t take up your full 5GB, or you can pay a few pounds a month for more stor­age.

You may think that some of those apps don’t need to be backed up, after all, you will be able to down­load them again from the App Store as you al­ready own them. But note that the data may in­clude saved data for games, and other set­tings and pref­er­ences that you would pre­fer not to lose.

To check when your iPhone last backed up, go to Set­tings > iCloud > Backup and look at the date and time of the last back up. It will have hap­pened the last time you plugged your iPhone in to charge and had Wi-Fi ac­cess avail­able.

If you find that you aren’t back­ing up this way, we rec­om­mend you go to Set­tings > iCloud > Back up and turn iCloud Backup On as this is the sim­plest way to back up and means that you al­ways re­cover the data on your phone no mat­ter where you are, all you will need is a con­nec­tion to the web.

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