App de­vel­op­ers able to re­spond to user re­views

Change com­ing in iOS 10.3, writes Ro­man Loy­ola

iPad&iPhone user - - CONTENTS -

The user re­views in the iOS and Mac App Stores can be a mixed bag. Some­times, a user pro­vides use­ful in­for­ma­tion to help you make a pur­chas­ing de­ci­sion. But of­ten these re­views are filled with com­plaints about prob­lems that were en­coun­tered while us­ing the soft­ware. When a de­vel­oper ad­dresses those prob­lems in up­dated ver­sions, the re­view lingers.

In a fu­ture up­date to iOS 10 (10.3) and macOS Sierra (10.12.4), de­vel­op­ers will have a chance to ad­dress user re­views in the App Store. The

re­lease notes for iOS 10.3 state that de­vel­op­ers will be able to re­spond to a user re­view, and the re­sponse will be avail­able for oth­ers to see. The notes also say that this fea­ture will be avail­able in the Mac App Store.

Ap­ple doesn’t pro­vide any in­for­ma­tion on how the re­sponse sys­tem it­self works. Hope­fully, it’ll work in such a way to make it easy for the de­vel­oper to re­spond. As Many Tricks’ Rob Griffths points out on Twit­ter, some­thing like a no­ti­fi­ca­tion sys­tem would help. Pop­u­lar apps get more re­views, and hav­ing to man­u­ally browse each re­view could even be dis­cour­ag­ing to de­vel­op­ers.

The re­lease notes also state that there will be a new API for ask­ing users to re­view and rate an app while still us­ing the app; you won’t be switched over to the App Store app. Ac­cord­ing to The Loop’s Jim Dal­rym­ple, who talked to Ap­ple about the app re­views API, de­vel­op­ers will now be lim­ited to three re­view re­quests per year, and if a user does leave a re­view, the re­quests will stop. Dal­rym­ple also re­ports that there will be a “master switch” to turn off re­view no­ti­fi­ca­tions from all de­vel­op­ers, and that iOS 10.3 will al­low you to la­bel a re­view as Help­ful via 3D Touch.

With such a wide se­lec­tion of soft­ware, user re­views play a key role when you need to make a buy­ing de­ci­sion, but some­times a re­view can be mis­lead­ing, have wrong in­for­ma­tion, or talk about is­sues that the de­vel­oper has ad­dressed. The abil­ity to let the de­vel­oper re­spond to a user re­view should re­sult in a bet­ter user ex­pe­ri­ence in the App Store, as well as bet­ter cus­tomer re­la­tions for the de­vel­oper.

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.