Frus­tra­tion as com­puter prob­lem delays scan re­sults

Kentish Express Ashford & District - - Hospital Update - By Tim Collins

tcollins@thek­m­ Pa­tients await­ing X-ray and other scan re­sults have been ex­pe­ri­enc­ing se­vere delays be­cause of a com­puter glitch.

A back­log of at least two weeks has been re­ported by some pa­tients whose GPs are wait­ing for re­sults from the Wil­liam Harvey Hos­pi­tal in Ash­ford.

Among them is An­gela Coul­ing, from South Ash­ford, who at­tended the hos­pi­tal with her hus­band Ce­cil, 80, on Wed­nes­day, July 3.

They are still await­ing the re­sults of the X-ray per­formed on Mr Coul­ing to check on a painful knee con­di­tion.

A new com­puter sys­tem be­ing im­ple­mented across the county has been blamed for the delays.

Mrs Coul­ing, 68, said: “I think it’s a pretty poor show re­ally.

“I un­der­stand that we might not be a pri­or­ity, but for peo­ple who are in pain or, worse, a lifethreat­en­ing con­di­tion, even the ex­tra few days’ wait must be aw­ful.

“In th­ese days of com­put­ers you would have thought it would be much quicker. Maybe I’m ex­pect­ing too much of the NHS.

“But surely they should have put a bit more plan­ning into this, and made sure the sys­tem can do what it’s been de­signed to do.”

A spokesman for East Kent Hos­pi­tals Univer­sity NHS Foun­da­tion Trust said: “The trust, along with hos­pi­tals across Kent and Med­way, has ex­pe­ri­enced prob­lems with a nec­es­sary de­lay in im­ple­ment­ing a new, Ken­twide elec­tronic sys­tem for X-ray and scan re­sults.

“All hos­pi­tals had ro­bust con­tin­gency plans in place to en­sure pa­tients could con­tinue to re­ceive X-rays and scans as nor­mal.

“The slower, man­ual sys­tem in­evitably caused some delays in re­port­ing re­sults for non-ur­gent scans and X-rays.

“Ur­gent and emer­gency pa­tients were pri­ori­tised, which meant the delays af­fected nonur­gent re­fer­rals.

“The new sys­tem went live a week ago and the hos­pi­tals are now mak­ing good progress work­ing through the delays,” the spokesman added.

What do you think? Write to Ken­tish Ex­press, 34-36 North Street, Ash­ford, TN24 8JR or email ken­tish­ex­press@thek­m­

An­gela Coul­ing

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