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Kentish Express Ashford & District - - Hang On A Minute . . . Or 10! -

Bethany Smith: “Ash­ford Bor­ough Coun­cil are the most use­less lot I have ever known!”

Sammy Fair­man: “They are aw­ful at get­ting through to! Then, when you do, you end up go­ing round in cir­cles!”

Sarah Jane Rose: “One thing af­ter an­other - to­tal waste of time. Emailed them Wed­nes­day, called to­day and still no re­ply!”

Rachel Bar­ton: “They shut too early - what hap­pened to work­ing un­til 5pm and Satur­days for the peo­ple who ac­tu­ally bother to have a job and work dur­ing the week?”

David-James Sell­ing: “Their phone sys­tem is ter­ri­ble. You sit there for­ever and in the end you’re put through to some­one com­pletely dif­fer­ent.”

Kelly Lord: “It is ridicu­lous! I was on the phone for 58 min­utes yes­ter­day and got cut off three times! It takes too long to speak to an ad­vi­sor.”

Ali­son Jones: “Have to ad­mit yes­ter­day was a night­mare. I gave up. I did re­quest a call back that I didn’t get and the of­fice closed at 4pm. This morn­ing, I got through straight away.”

Kelly Hill: “They’re even worse when you leave your name and num­ber for a call back - no-one ever calls back!”

Clare Jones: “With all the dif­fer­ent op­tions to choose and when you ac­tu­ally think you’re go­ing to speak to a per­son and then you don’t, it is rather an­noy­ing. Com­mu­ni­ca­tion is the key to ev­ery­thing!”

Sarah Kurkowski: “It’s an ab­so­lute night­mare! Just goes round and round and its very dif­fi­cult to talk to some­one - if at all.”

Michelle Gard­ner: “It took me 20 min­utes af­ter be­ing bounced from pil­lar to post to speak to a hu­man and to not have to lis­ten to recorded mes­sages yes­ter­day, but when I did they were very help­ful.”

Wayne Robin­son: “I found their web­site very con­fus­ing, but once you get the right area, con­tact­ing them via email is a very ef­fi­cient way of get­ting through. Last time I had an is­sue I had a re­ply within a few hours and a di­rect dial line from a very nice bloke called Mike.”

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