There’s no go­ing back for an­gry Cineworld cus­tomer

Kentish Express Ashford & District - - What’s On - By Sa­man­tha Wil­liams

A frus­trated film fan has vowed never to re­turn to Ash­ford’s Cineworld due to the fail­ing al­lo­cated seat­ing pol­icy.

Ann Humphrey, of Mill Court, Ash­ford, went to Cineworld, in Eureka Leisure Park, ear­lier this month with her part­ner, Paul Conde, for an af­ter­noon screen­ing of Guardians of the Galaxy.

How­ever, the pair were left con­fused and an­noyed when they were seated at the front, even though there were rows of empty seats be­hind them.

She said: “When we got to the counter to buy our tick­ets the at­ten­dant asked if we wanted to sit to­gether be­cause spa­ces were limited. We said “of course”.

“I asked for seats as far away from the screen as pos­si­ble and was as­sured they were.

“How­ever, when we got in the screen we were in row C, and to the side. Yet there were loads of spa­ces at the back and around us. We couldn’t move as seats were al­lo­cated.”

The cou­ple also ex­pe­ri­enced a 30-minute de­lay due to a faulty pro­jec­tor.

Mrs Humphrey, 58, added: “A mem­ber of staff came in at 2.30pm to say the pro­jec­tor was bro­ken but then walked out with­out apol­o­gis­ing. We sat there un­til 2.40pm wait­ing, no mu­sic or any­thing.

“When it fi­nally started work­ing the whole screen was green for the first five min­utes of the film. It was so lu­mi­nous you couldn’t even look at it.

“We go to the cinema quite reg­u­larly and we’ve never had a prob­lem be­fore. We’ve seen the sto­ries in the pa­per but didn’t ex­pect any­thing dif­fer­ent this time. But even when we first walked in the foyer struck me as dif­fer­ent. There were no queues.

“I just don’t un­der­stand why they would place us near the front when there were loads of empty seats at the back. We will not be go­ing again.”

What do you think? Write to Ken­tish Ex­press, 34-36 North Street, Ash­ford, TN24 8JR or email ken­tish­ex­press@thek­m­group.co.uk

Pic­ture: Gary Browne FM3348511

Ann Humphrey, who had a ter­ri­ble ex­pe­ri­ence at Ash­ford Cineworld; and, right, how the Ex­press re­ported on the com­pany’s de­ci­sion to stick by its seat­ing pol­icy

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