There’s no going back for angry Cineworld customer
A frustrated film fan has vowed never to return to Ashford’s Cineworld due to the failing allocated seating policy.
Ann Humphrey, of Mill Court, Ashford, went to Cineworld, in Eureka Leisure Park, earlier this month with her partner, Paul Conde, for an afternoon screening of Guardians of the Galaxy.
However, the pair were left confused and annoyed when they were seated at the front, even though there were rows of empty seats behind them.
She said: “When we got to the counter to buy our tickets the attendant asked if we wanted to sit together because spaces were limited. We said “of course”.
“I asked for seats as far away from the screen as possible and was assured they were.
“However, when we got in the screen we were in row C, and to the side. Yet there were loads of spaces at the back and around us. We couldn’t move as seats were allocated.”
The couple also experienced a 30-minute delay due to a faulty projector.
Mrs Humphrey, 58, added: “A member of staff came in at 2.30pm to say the projector was broken but then walked out without apologising. We sat there until 2.40pm waiting, no music or anything.
“When it finally started working the whole screen was green for the first five minutes of the film. It was so luminous you couldn’t even look at it.
“We go to the cinema quite regularly and we’ve never had a problem before. We’ve seen the stories in the paper but didn’t expect anything different this time. But even when we first walked in the foyer struck me as different. There were no queues.
“I just don’t understand why they would place us near the front when there were loads of empty seats at the back. We will not be going again.”
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Ann Humphrey, who had a terrible experience at Ashford Cineworld; and, right, how the Express reported on the company’s decision to stick by its seating policy