Care home closes weeks af­ter damn­ing re­port

Kentish Express Ashford & District - - Unsolved Murders - By Rachael Woods

A care home has closed sud­denly, just weeks af­ter the pub­li­ca­tion of a crit­i­cal re­port by in­spec­tors.

Bram­ley House, in Brom­ley Green Road, Ruckinge, closed on Fri­day, Au­gust 21 shortly af­ter the crit­i­cal re­port was is­sued by the Care Qual­ity Com­mis­sion (CQC).

In­spec­tors made an unan­nounced visit to the home on April 2 this year, a fol­low-up to a pre­vi­ous in­spec­tion in June 2014, where con­cerns had been raised about a lack of ef­fec­tive man­age­ment.

The in­spec­tors said that the home, run by Caro­line Rooks, of Rooks Care Homes, had failed to de­liver an im­prove­ment plan and they found fur­ther breaches of reg­u­la­tions when they vis­ited.

There were 11 res­i­dents in the home at the time of the in­spec­tion, some of them with care man­aged by KCC, and the re­port noted that the work­force “com­prised of new and in­ex­pe­ri­enced staff” who were not fully aware of pa­tients’ health needs, and who were re­cruited with­out thor­ough checks car­ried out.

Care records were not up­dated or ab­sent, which put res­i­dents at risk, said the in­spec­tors.

De­scrib­ing staff as out­wardly friendly, the in­spec­tors noted that they “were not al­ways re­spect­ful when writ­ing about peo­ple in their care”. One res­i­dent with in­con­ti­nence prob­lems was re­ported as be­ing “like a baby”.

There were not enough ac­tiv­i­ties planned and no pro­vi­sion made for peo­ple who chose to stay in their rooms.

Staff train­ing was crit­i­cised as in­ad­e­quate and there were “large gaps” in medicine ad­min­is­tra­tion records.

A rel­a­tive of a man in his 90s who lived at the home said that en­ter­tain­ment was poor.

The anony­mous source said: “Staff used to ask pa­tients if they’d like to visit the sea­side or take tea and the old ladies said they would love to go out, but they didn’t go any­where, they just pre­tended they were at the sea­side.”

Fol­low­ing con­cerns over the rel­a­tive’s treat­ment, he was re­moved to another home.

In­spec­tors noted pos­i­tives, in­clud­ing that rooms were per­son­alised and that pa­tients’ pri­vacy was re­spected, but rated the home in­ad­e­quate, in all but one cat­e­gory, plac­ing it in spe­cial mea­sures.

Rooks runs another care home, Green Hill, in Bat­tle, East Sus­sex, that is also rated in­ad­e­quate over­all by the CQC.

Caro­line Rooks was con­tacted by the Ken­tish Ex­press, but did not re­spond to re­quests for an in­ter­view about the home’s clo­sure.

Pic­ture: Gary Browne FM3994558

Bram­ley House Care Home

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