‘Store clearly has attitude towards disabled shoppers’

An Ashford dad has criticised Asda for leaving the disabled changing room full of stock and unusable.

Tim Redfearn visited the Kimberley Way superstore on Sunday afternoon but found the cubicle was being used as a store cupboard.

The dad-of-two, whose daughter sometimes uses a wheelchair, said he fears it shows the supermarket has complete disregard for disabled customers.

He said: “We went to the changing rooms and the disabled cubicle was locked but it was quite clear from the outside that it was full of stock and nobody was inside.

“I knocked on the door to double check and then unlocked it and found it like this (pictured).

“This is clearly an issue with the store management’s attitude towards disability. It is a problem from the top down and it’s not reasonable to blame shop floor staff. It is woefully inadequate.

“Why on earth should someone with disabilities have to ask for a store cupboard to be emptied so that they can try on clothes?

“They are entitled to the same level of dignity as anyone else.

“Frankly, anyone who is pre- pared to treat people with disabilities in this way has in my opinion a broken moral compass.”

A spokeswoman for the supermarket chain admitted the failure but said the incident was a “one-off”.

She added: “Customer care is of utmost importance to us, which is why our disabled changing room is usually locked for the exclusive use of customers who require them.

“In yesterday’s instance, if a customer needed the changing room the rails would have been removed immediately.”

What do you think of Asda using their disabled changing rooms as a store cupboard? Write to Kentish Express, 34-36 North Street, Ashford, TN24 8JR or email kentishexpress@thekmgroup.co.uk Probably someone was supposed to put it back on the shelf before they went home.

Nonetheless pretty disgraceful and lazy on Asda. Shame on you Asda, shame on you!

The disabled changing room at Asda was being used as a store cupboard