Staff are working minimise delays

East Kent Hospitals University NHS Foundation Trust chief nurse and director of quality Sally Smith said: “We’re very sorry that this patient has not had a good experience of our care.

“Our emergency department staff are working very hard to minimise delays for patients, which are being experienced across the whole country, as pressure on services is particularly intense.

“The care and wellbeing of our patients is our priority and we set high standards to make sure patients receive appropriate treatment as quickly as possible.

“I am very sorry that we have fallen short of these standards.

“We have received a complaint which we are progressing and we are in touch with the patient.”