Pri­est’s leak dis­tress as plum­ber fails to ar­rive

Trades­men blasted as phone calls go unan­swered

Kentish Express Ashford & District - - Singers On Tour - By Ai­dan Bar­low

A pri­est says he was stuck in pur­ga­tory af­ter 24- hour emer­gency plumbers failed to show up to fix a leak.

Rod­ney Schofield, 73, suf­fered the ma­jor leak at his home in Wye last month, and tried to call for a trades­man to come to his house at 8.30pm at night.

But he said that de­spite prom­ises from one trades­man to ar­rive within the hour, no one showed up – and to add to his tor­ment, none of the other firms listed in the phone­book would an­swer the phone, de­spite ad­ver­tis­ing 24-hour cov­er­age.

Now Mr Schofield, who is a semi-re­tired Catholic pri­est, wants to raise aware­ness about the firms, which he says are fail­ing to ful­fil their prom­ises.

He said: “I called one plum­ber who told me he would be with me within the hour, but didn’t show up.

“The com­pa­nies ad­ver­tise 24-hour ser­vices to at­tract cus­tom, but it’s clear to me they had no in­ten­tion of com­ing out.

“Many of them didn’t re­ply to the tele­phone call.

“I got a call the next day from one, who claimed to have had a com­puter crash and lost all my de­tails. To me this com­puter crash seemed a pretty thin story, and didn’t fool me. My point is not about me per­son­ally.

“In the end I was able to cope with the leak, with a lit­tle dif­fi­culty, as I had a se­ri­ous op­er­a­tion be­fore Christ­mas.

“But for those who live on their own who might be el­derly or vul­ner­a­ble, then it would have been a ma­jor dis­as­ter with their home be­ing flooded.

“It could have been an old lady, and her home would have been writ­ten off, with ceil­ings com­ing down, and the plumbers would have let her down.

“It’s a dis­grace. If you have promised to some­one you are go­ing to do some­thing, you do it. I could give a ser­mon on this. It’s a Bri­tish value that you keep your word.

“If they just told me be­fore­hand that no, they can’t come out, then I would un­der­stand that some­times peo­ple are just busy.”

‘It could have been an old lady, and her home would have been writ­ten off’

What do you think? Write to Ken­tish Ex­press, 34-36 North Street, Ash­ford, TN24 8JR or email ken­tish­ex­press@thek­m­

Pic­ture: Paul Amos FM4737429

Rod­ney Schofield is up­set that the 24-hour plum­ber he rang never turned up

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