Octopus to take on failed energy firm’s customers

OCTOPUS Energy will be taking over the 580,000 customers of Avro Energy after its collapse last week.

Hinckley-based Avro announced it had ceased trading after being heavily impacted by the UK gas crisis which continues to wreak havoc on the industry.

Seven energy companies have gone bust since August, including Avro Energy, with others believed to be in crisis talks.

With the rising costs of gas, many customers who have a fixed-term deal are currently paying less than what it costs energy companies to buy it at, causing smaller companies like Avro Energy to struggle.

Energy regulator Ofgem has now announced that Octopus Energy – which employs 300 people in Leicesmake ter – will be taking over Avro Energy’s customers, and the firm has said it will be making the transition as smooth and straightforward as possible.

The firm has assured anyone who has credit with Avro that it is protected, and will be moved to their Octopus Energy account and will be accessible when customers have their information moved to Octopus’ systems.

Octopus are asking Avro customers not to contact them at this time, and that they will contact all new customers within the next 48 hours to let them know what happens next. They have reassured customers that their energy supply will be maintained and that their money is safe.

A spokesman for Octopus Energy said: “Octopus Energy have been appointed by the energy regulator Ofgem to look after the customers of Avro Energy, which is undergoing administration.

“Our responsibility is to ensure that Avro’s customers are well looked after. We offered to take on this responsibility because we believe that our technology platform (Kraken) will make the change as smooth and straightforward for their customers as possible.

“We have a strong track record in large customer migrations and would like to reassure customers that there will be no interruption or impact to their energy supply.

“If they have credit with Avro, it is protected, and will be moved to their Octopus Energy account for them to access when they have been moved to our systems.

“We’re asking Avro customers not to contact Octopus Energy right now as we are loading their details onto our systems, and hoping to work with their administrators to

the process as seamless as possible – we will contact all Avro customers in the next 48 hours to let them know what happens next. “Until then, they can rest assured that their energy supply will be maintained and that their money is safe. “We’re also working with the administrator of Avro to inform what opportunities there might be for Avro Energy’s staff in the wider Octopus Energy Group, and particularly at Octopus’s operations hub in Leicester.”

For the latest information, visit:

COLLAPSE OF AVRO LEFT 580,000 WITH NO SUPPLIER

There will be no interruption or impact to Avro customers’ energy supply

Octopus Energy