Staggering number of GP consultations

A STAGGERING 14,228 GP consultations have been carried out virtually during the past 12 months in Carmarthenshire, Ceredigion and Pembrokeshire.

The online service by Hywel Dda University Health Board saves patients time and money while keeping them safe from catching Covid-19.

A survey of patients who have had virtual GP appointments over the past 12 months said the benefits included not having to travel or find parking and they were able to help reduce the spread of the virus.

One patient who had used virtual consultations said that these appointments were “much better than having to attend surgery” particularly as they had just had a baby.

They also noted that the app was “easy to load” and they had no issues utilising the service.

The way we access local NHS services has changed, with more ways in which you can consult your doctor or nurse.

Most surgeries now offer telephone as well as electronic advice consultations in the first instance.

Following your advice call, a face-to-face appointment may be organised, but video consultations are also available.

You can now speak to a doctor or healthcare professional using the video camera in your smartphone, tablet or computer and a connection to the internet.

This is often more convenient and can save you time, as you will not need to travel for a face-to-face appointment and the system used is confidential and secure.

Jill Paterson, director of primary care, community and long term care at the health board, said: “If you are offered a video consultation appointment this is because your health care professional has indicated that is it safe and appropriate to do so.

“Your video appointment will be confidential and will not be recorded.”

After being offered a video consultation you will be sent a letter, email or text with details of your appointment.

This communication will contain details of the service that has requested to see you by video and have provided a web address link.