Agent shines at awards

Macclesfield Express - - HOMES -

LEAD­ING es­tate agent But­ters John Bee has won a huge haul of tro­phies at the ES­TAS, the prop­erty in­dus­try’s equiv­a­lent of The Os­cars, and a na­tional com­pe­ti­tion based on cus­tomer feed­back which recog­nises and re­wards the best of the best.

TV pre­sen­ter Phil Spencer, who has hosted the ES­TAS ev­ery year since their in­cep­tion in 2003, said: “Th­ese awards are about mak­ing peo­ple happy, putting a smile on their faces and mak­ing a gen­uine dif­fer­ence to peo­ple’s lives.

“An agent’s role is about guiding peo­ple through one of the most stress­ful times in their lives and that’s not an easy job. The ES­TAS help agen­cies to fo­cus on cus­tomer ser­vice lev­els and that’s why firms keep com­ing back year af­ter year.”

But­ters John Bee took the gold medal for best agency group with be­tween six and 20 of­fices, the gold and sil­ver for best in­di­vid­ual of­fices in West Mid­lands (Telford and Long­ton re­spec­tively) and the sil­ver and bronze award within the north west cat­e­gory with Sand­bach and Al­sager.

In ad­di­tion Diane Booth, se­nior sales ne­go­tia­tor at the Sand­bach of­fice, was one of just five from the 7,000 who were el­i­gi­ble to re­ceive an ESTA for the peo­ple award.

Macclesfield branch manager Ste­fan Millington is de­lighted with the awards and be­lieves they re­flect the skill and ded­i­ca­tion of all the staff.

He said: “We were over­whelmed that so many of our branches were short­listed.

“We had six branches in the West Mid­lands (Shrop­shire and Stafford­shire) cat­e­gory and six in the north west (Cheshire) cat­e­gory.

“We were also short­listed for the best es­tate agency group and we have walked away with six awards, dou­bling our win­ning to­tal for 2014.”

Ste­fan con­tin­ued: “The ES­TAS are cru­cial awards be­cause they are based on cus­tomer feed­back.

“They are hugely im­por­tant to us as a busi­ness as it’s the feed­back from the most im­por­tant peo­ple in­volved in buy­ing or sell­ing who vote and those peo­ple are our cus­tomers who ei­ther buy or sell through But­ters John Bee.

“Our cus­tomers com­ment on var­i­ous as­pects of the ser­vice they re­ceived per­son­ally giv­ing a score on over­all ex­pe­ri­ence, the mar­ket­ing of the prop­erty, how we han­dled the sale and if they felt that we of­fered value for money.

“The way in which they rate us then de­ter­mines the fi­nal score for that branch, which re­sults in the branch be­ing short­listed for an award.

“To win the gold for the best es­tate agency group in the UK, to­gether with the in­di­vid­ual branch awards of gold, two sil­vers and bronze is tes­ta­ment to the hard work and ded­i­ca­tion that our sales team de­liver ev­ery day.”

Simon Brown, owner of the ES­TAS, said: “The ES­TAS are spe­cial be­cause short­listed and win­ning firms are se­lected purely on the ser­vice they de­liver to their clients. In fact just tak­ing part shows an agent’s com­mit­ment to their cus­tomers and to be short­listed is a great achieve­ment in it­self.

“For the win­ners this is the high­est ac­co­lade they can re­ceive in the in­dus­try.”

In ad­di­tion to its mul­ti­ple suc­cesses at the ES­TAS, But­ters John Bee was also recog­nised by The Times’ news­pa­per last year, win­ning the sil­ver awards for the best medium-sized agency in the Mid­lands and the gold for the best auc­tion es­tate agent.

Un­like the ES­TAS, The Times’ awards are based on the opin­ion of in­dus­try ex­perts.

Ste­fan added: “We take our lev­els of cus­tomer ser­vice very se­ri­ously be­cause we know clients have a choice.

“We have al­ways been very proud of our per­sonal ser­vice and this proves we are de­liv­er­ing what we prom­ise.”

Visit www.but­ters john­

●● The win­ning team from But­ters John Bee es­tate agents

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