Family victory in computer row
A FAMILY have won a victory against an online retailer.
Stephen and Emma Knight, from Poynton, splashed out £500 on the Zoostorm PC for their 13-year-old autistic son Luke.
But they claim that when Luke opened the box the PC, which was bought from online retailer Ebuyer, was missing vital components including the hard-drive and motherboard.
They say that all that was inside the packaging was the computer’s black outer shell.
However, Ebuyer disputed the family’s claims saying the item was sent out in the package and refused to refund the family.
Now after an investigation by Paypal the family have been given a full refund.
Dad Stephen, 40, said: “Paypal has reviewed our case and found that we provided sufficient documents in relation to our case and were entitled to a full refund.
“We are delighted by the outcome. It has been a rough experience.”
Luke has Asperger’s syndrome and struggles to control his emotions and anxiety.
The Knights ordered two PCs – one for Luke and another for his 10-year-old brother Beck.
They were delivered by a courier on December 14 after a failed delivery three days before.
Expecting the PCs to be complete the Knights hid the boxes from the boys until Christmas Day.
They contacted Ebuyer on December 28 to complain but after an investigation, the firm said the PC was in complete working order when it was dispatched.
When asked for a comment Ebuyer said: “We have spoken to the departments involved in Mr and Mrs Knights’ purchase.
“With the information we have, Ebuyer.com have no additional comments to make and no further action will be taken.”
●● Stephen Knight and autistic son Luke with the gaming PC they claim was incomplete