Fam­ily vic­tory in com­puter row

Macclesfield Express - - MACCLESFIELD PEOPLE -

A FAM­ILY have won a vic­tory against an on­line re­tailer.

Stephen and Emma Knight, from Poyn­ton, splashed out £500 on the Zoos­t­orm PC for their 13-year-old autis­tic son Luke.

But they claim that when Luke opened the box the PC, which was bought from on­line re­tailer Ebuyer, was miss­ing vi­tal com­po­nents in­clud­ing the hard-drive and moth­er­board.

They say that all that was in­side the pack­ag­ing was the com­puter’s black outer shell.

How­ever, Ebuyer dis­puted the fam­ily’s claims say­ing the item was sent out in the pack­age and re­fused to re­fund the fam­ily.

Now af­ter an in­ves­ti­ga­tion by Paypal the fam­ily have been given a full re­fund.

Dad Stephen, 40, said: “Paypal has re­viewed our case and found that we pro­vided suf­fi­cient doc­u­ments in re­la­tion to our case and were en­ti­tled to a full re­fund.

“We are de­lighted by the out­come. It has been a rough ex­pe­ri­ence.”

Luke has Asperger’s syn­drome and strug­gles to con­trol his emo­tions and anx­i­ety.

The Knights or­dered two PCs – one for Luke and an­other for his 10-year-old brother Beck.

They were de­liv­ered by a courier on De­cem­ber 14 af­ter a failed de­liv­ery three days be­fore.

Ex­pect­ing the PCs to be com­plete the Knights hid the boxes from the boys un­til Christ­mas Day.

They con­tacted Ebuyer on De­cem­ber 28 to com­plain but af­ter an in­ves­ti­ga­tion, the firm said the PC was in com­plete work­ing or­der when it was dis­patched.

When asked for a com­ment Ebuyer said: “We have spo­ken to the de­part­ments in­volved in Mr and Mrs Knights’ pur­chase.

“With the in­for­ma­tion we have, Ebuyer.com have no ad­di­tional com­ments to make and no fur­ther ac­tion will be taken.”

●● Stephen Knight and autis­tic son Luke with the gam­ing PC they claim was in­com­plete

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