High-tech rev­o­lu­tion in care for pa­tients

Macclesfield Express - - EAST CHESHIRE HOSPICE -

HIGH-TECH pro­cesses and con­trolled fi­nan­cial re­sources are trans­form­ing East Cheshire Hospice into a char­ity with a dif­fer­ence.

Their use of record­shar­ing tech­nol­ogy – EMIS Web – has trans­formed pa­tient care by record­ing pa­tients’ wishes ac­cu­rately and con­sis­tently across health­care ser­vices, en­sur­ing in­for­ma­tion such as ad­vanced de­ci­sions or pre­ferred place of death, are vis­i­ble in real time when needed.

And their fi­nan­cial con­trols en­sure that dona­tions are in­vested wisely in ser­vices that lo­cal peo­ple ac­tu­ally need.

“We pride our­selves in mak­ing a dif­fer­ence to peo­ple’s lives and so we look at ev­ery as­pect of our op­er­a­tions to en­sure we are do­ing things dif­fer­ently as well,” said hospice di­rec­tor Mike Pyrah.

“There is no ‘head of­fice’ in Lon­don or Manch­ester to fund from lo­cal dona­tions and all fi­nan­cial con­tri­bu­tions help to keep the hospice run­ning around the clock for the peo­ple of East Cheshire,” he adds.

He­len Knight, clin­i­cal and op­er­a­tions di­rec­tor, says that 30 other hos­pices are look­ing to East Cheshire to learn more from their use of the EMIS Web tech­nol­ogy.

“End of life care in­volves of­ten com­plex and sen­si­tive dis­cus­sions with pa­tients and be­ing able to record that in­for­ma­tion and en­sur­ing it is vis­i­ble to the right peo­ple at the right time is cru­cial.

“Un­til EMIS Web was in­tro­duced, we sim­ply weren’t able to en­sure the records were up to date or read­ily ac­ces­si­ble. Pa­tients of­ten had to re­peat them­selves.”

And the hospice sup­port­ers also make a dif­fer­ence to the daily care and ser­vices on of­fer.

More than 12,000 peo­ple sup­ported the hospice last year, many con­tin­u­ing to sup­port even when they no longer live lo­cally. And their grow­ing team of more than 600 vol­un­teers also give around 100,000 hours ev­ery year.

Mike Pyrah says their sup­port­ers are also a cre­ative bunch, com­ing up with over 200 dif­fer­ent ways of rais­ing money.

“From hav­ing a col­lec­tion bucket at a birth­day party, or the classy What Women Want Ball or even a full on Barn Bash hoe­down which raised more than £18,000 in one sin­gle night, we re­ally have an imag­i­na­tive group of sup­port­ers.”

East Cheshire Hospice di­rec­tor Mike Pyrah

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