New team in place to make changes

BOSSES at Lyme Green Hall care home say they have drafted in a new management team to bring the services back up to scratch.

Christopher Morse, managing director of Assured Healthcare Solutions, which is responsible for Lyme Green Hall, has announced a new senior management team following the ‘upsetting’ report which he says resulted from a ‘decline in standards’.

He said: “The CQC inspection at Lyme Green Hall in October 2017 was serious cause for concern for all of us. The provision of safe and dignified care has always been central to our business and the results shown in this report were upsetting for us, our residents and their families.

“It quickly became apparent that there had been a failure of day-to-day operational management at the care home. Our internal investigations indicated that the decline in standards was precipitated by a change of senior management at Lyme Green Hall. Up to that point the home had operated effectively for many years.

“Following the inspection, we have taken several steps to address the many issues raised by the CQC, making significant changes to the day-to- day management of Lyme Green Hall and improving the care systems and processes.

“The operational management of Lyme Green Hall is now controlled by Assured Healthcare Solutions Ltd incorporating Liberty Healthcare Solutions Ltd, which operate two sites which CQC have rated as good status in all five categories. This new management team is implementing an action plan agreed with the CQC and the local authority.

“Throughout the process we have worked closely with both the CQC and the local authority, which includes weekly updates on performance and delivery of the action plan, and I have remained actively involved with the new on-site management team. We held a meeting for residents and families on 24 January 2018 to inform everyone about the CQC report and the actions we were taking. We have another meeting planned and senior officials from Cheshire East will also be in attendance. We continue to work positively and cooperatively with both the CQC and Cheshire East to help ensure that we provide safe and dignified care to all our residents.”