ITEC Connect Northern’s customer-centric ethos is winning business
RECORD FINANCIAL YEAR FOR MANCHESTER’S FASTEST-GROWING IT AND MANAGED PRINT SERVICES SUPPLIER
ITEC Connect Northern, a firm specialising in unified communications including managed print services, document management software and cloud hosting services, is on track to double last year’s £2.4m turnover as well as doubling staff numbers just over halfway into 2017.
Having partnered with office document solutions specialist KYOCERA Document Solutions 18 months ago, the firm has increased its customers by 50 per cent to 150 since the beginning of 2017, including Salford City Reds, Belvoir Lettings and Totally Wicked E-Cigarettes.
Founder and managing director Paul Hamilton said: “Our aim when founding the business was always to bring the personal touch back to IT services. We seem to be going from strength to strength as that ethos has resonated with our customers.”
ITEC’s success lies primarily in the retention of its customers, with 95 per cent of its clients renewing. This is largely due to its customer centric ethos coupled with its three-tier pricing model ensuring clients only pay for the toner they use instead of the traditional fixed price tariff that sees organisations paying for far more than they use.
This, combined with its newly established 777 IT service - where technical support is available with one of ITEC’s experts from 7am to 7pm seven days a week - means that customers are high on ITEC’s agenda.
Paul continued: “Customer service is critical to our business model and is front and centre of the way we work. Winning a new customer is only step one. What’s far more important is keeping that customer for the long term.”