Passengers in queue miss flights
ANGER OVER LONG DELAYS TO GO THROUGH AIRPORT SECURITY
SEVEN passengers missed their flights as a result of long security queues at Manchester Airport.
Bosses have confirmed that travellers failed to make their flights as a direct result of the disruption yesterday morning.
An airport spokesman said they could not confirm which airlines they had been booked with, or where they were heading but that alternative flights had been arranged for them. The fallout came after travellers complained on social media of waiting for ‘more than two hours’ in security queues at Terminal 3.
It is understood even ‘fast track’ customers who paid £5 to ‘skip the queues’ were delayed in the chaos.
One unhappy passenger posted on Twitter: “T3 queues are a joke. Waiting 45 mins so far in fast track.
“Normal security checks even longer. You need some staff!”
Lindsay Ford posted: “Complete chaos @manairport as per usual this morning. It’s become the norm, why did I expect anything else #joke.”
Twitter user Darren McMurray shared a photo of the queue near to WH Smith and the check-in desks. He wrote: “Man Airport security queue is full length of T3!! What’s going on @manairport?”
Jack Davies posted a photo appearing to be from even further down the terminal.
He said: “Manchester Airport is an actual joke. 2 hour security queue @ manairport @MENnewsdesk.”
A spokesman for Manchester Airport confirmed both Terminal 1 and 3 had been busy but said that by 8.30am, things were beginning to return to normal.
All security machines working and the root cause of the delays unclear, he said.
He added: “Our teams are working hard to get passengers through as soon as possible.
“We would like to apologise for the delays and any inconvenience caused.”
It’s not the first time this summer that security queues have caused problems at the airport.
In June, it missed its target that no more than eight per cent of passengers should wait more than 15 minutes to clear security - with 13.2pc of travellers queuing for longer.
In the same month, passengers were revealed to be the ‘unhappiest in the country’ of all the major airports when it came to security screening.