Moneypenny secures ECI investment

TELEPHONE answering service Moneypenny has secured ‘significant investment’ from Manchester-based ECI Partners.

The investment will help Moneypenny drive the next stage of the company’s growth, with ambitious plans to substantially grow its turnover by expanding across its core markets in the UK and US.

Moneypenny, which has 700 staff, delivers outsourced telephone answering, live chat, switchboard and a host of technology-enabled services to a wide range of businesses, from sole traders to multinational corporations.

The company, which has headquarters in Wrexham, handles 15 million calls and chats annually for more than 13,000 clients in the UK and US.

Mark Keeley, partner at ECI Partners, said: “ECI is delighted to be partnering with Moneypenny to help it achieve its global growth ambition.

“The combination of marketleading technology, a highcalibre management team and culture of delivering excellence mean that Moneypenny is a very exciting opportunity which we are delighted to be a part of.

“We look forward to supporting Moneypenny over the next stage of its journey.”

Ed Reeves, co-founder of Moneypenny, said: “We’ve such an exciting time ahead of us. We’re the market leaders, we’re growing incredibly quickly, and we continue to innovate, developing new technology such as our AI-enabled switchboards, to help our clients improve the service they offer their customers.”