Dad’s anger at damage demands
HE SAYS RYANAIR’S CLAIM FORMS FOR A BROKEN PUSHCHAIR ARE ‘OVER THE TOP’
A DAD has hit out at Ryanair for its ‘over the top’ demands when claiming for a damaged pushchair.
John Berry had travelled from Faro back to Manchester with his family of 10 when their pushchair was damaged.
He’d paid £60 to transport the buggy, which had a single chair clipped onto it to turn it into a double.
He says the baggage handlers must have wanted to separate the chair from buggy, but instead of using the quick release buttons, it was snapped off and broken - leaving them struggling with three children aged under four.
But he says as well as the ‘huge inconvenience’ at not having the chair, he was made to fill in a damage report at the airport and has now been asked for a manufacturer’s report to confirm the extent of the damage and cost.
John, 48, from Urmston, told the M.E.N: “Ryanair contacted me but their demands were so over the top and time consuming it was impossible for me to carry out. They have not even offered a refund of the £60 I paid them to safely transfer it.”
In an email to the company, he said: “Your company are responsible for breaking my pram by force and inconveniencing me at the airport with three children under four that can’t get in the pram. As well as having my family with me and having to wait and fill out a damage report, when I get home I had to fill another long report out.
“Then you send me this stupid email asking me to find receipts and provide a damage report from the company who made the pram. I have enough to do without doing your work.” John told us: “You can imagine booking a holiday for my family is a mammoth task alone, so to have the pram broken, and attend to everyone as well as luggage, wasn’t easy.
“But then for them to ask me for all those reports just to get out of compensating me for damages is just wrong. ”
In a statement Ryanair said: “Damage to checked baggage should be reported at the arrival airport and in addition a claim should be submitted to Ryanair (via the online form) within seven days from the date of damage.
“This customer submitted a claim online on 30 July and, per our policy outlined on our website, our customer care team responded requesting receipts/repair invoices for the damaged item. To date, there has been no documentation received but we will be happy to look into this claim further once relevant documents are submitted.”