Plug pulled on free tram Wi-fi to save £1.3m
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METROLINK passengers will no longer be able to get free internet access after bosses suspended Wi-fi connection ‘indefinitely’ – to save up to £1.3m.
The virus pandemic’s impact on public transport has been well documented in terms of advice on avoiding travel, reduced services and frequency, social distancing and the now-obligatory face coverings.
But the need to cut spending as passenger numbers have plummeted amid ‘essential travel’ rules is now affecting the passenger experience in other ways.
Metrolink bosses say they originally cut free Wi-fi, which had been launched in 2015, to stop anti-social travelling on the network but that the suspension has continued to save money – £300,000 on the technology and an estimated £1m on a future update of the system. Coun Howard Sykes, leader of the Liberal Democrat group on Oldham council, has slammed the impact a lack of Wi-fi has had on his constituents.
Mr Sykes, who represents Shaw ward, located on the busiest Metrolink route, said: “Now more passengers are returning to the service in order to get to, and from, work, they will rightly expect to be able to access the internet as part of their travel experience.
“Having no Wi-fi will be an extra trial for passengers already expected to make their journeys with a mandatory face covering.”
Andy Burnham, Greater Manchester mayor, has been frank about Metrolink’s prospects amid huge funding deficits.
Last week he warned the network would be on a ‘cliff edge’ in August when the current batch of government funding runs out.
He compared the ‘chunks’ of Whitehall aid to the £1.6bn bailout given to support London’s public transport network.
Stephen Rhodes, TfGM’s customer director, said: “We are currently focused on enabling safe travel for those who need to and supporting the region’s economic recovery from coronavirus and while some people may be disappointed by the decision to suspend Wi-fi pending further review, as with other public sector organisations it is vital that this is where our efforts, resources and limited finances are targeted.”