Shopper left disgusted over bloodstains
Bride-to-be horrified when new purchase arrived with blood on it
A BRIDE-TO-BE has told of her horror after discovering a playsuit she ordered from ASOS arrived with a ‘disgusting’ bloodstain.
The 26-year-old woman, who wishes to remain anonymous, was left in disbelief when she spotted what is believed to be menstrual blood on the crotch of an embellished white playsuit.
The online shopping giant has now apologised ‘unreservedly’ to the customer, with a spokesperson saying the firm was ‘appalled.’
The discovery was made when the woman was excitedly trying on a number of different outfits from her latest ASOS order in front of her mum.
But as she was explaining the design of this particular garment, she was left screaming in shock, dropping it to the floor.
“I was holding the playsuit up against me, and it was quite short, so my mum said, ‘I hope that’s a top, not a dress,’” the woman said.
“I said, ‘no, it’s a playsuit,’ and lifted up the crotch to show her, and then both of us just gasped.
“I was screaming. And just let go of it in shock.
“It was disgusting.”
The woman, who works in marketing but previously worked in retail, said: “So I don’t know what’s more shocking, the fact someone has tried it on, stained it, and sent it back, or the fact someone in
ASOS has accepted that as a return.” The item of clothing – a Frock and Frill Bridal Embellished Playsuit – cost £125 and was delivered to the Merseyside home on August 27.
The woman, who is to marry her fiance in June 2022, says the material felt of good quality, was quite heavy in weight due to the beading, and that she ‘treated’ herself to the pricey piece for the special occasion.
Following the discovery of the stain, she didn’t just want a refund, and wished to raise it as an important issue, so got in touch with ASOS via social media, but says she was ignored.
She then realised there was a live chat function in the ASOS app, where she had success in getting through.
An apology email was then sent by a customer care staff member, but when she responded with more detail, as requested, she says she was ignored again.
The woman then got in touch with the M.E.N, and after we approached the online fashion retailer this week, she was given a full refund and a £50 voucher to compensate. Apologising again,
ASOS told the customer the lack of response was due to a ‘technical error.’
“I didn’t just want a refund, I wanted to make sure it was taken seriously,” she said. “Blood-borne diseases aren’t something to be taken lightly, and you’d think after the year we’ve had, people would be more conscious about hygiene.” An ASOS spokesperson said they have ‘robust’ processes in place for returns and that they were ‘appalled’ to hear about the customer’s experience. An ASOS spokesperson said: “We want all our customers to have a positive experience when shopping with us so were appalled to hear that this wasn’t the case for (this customer). We have robust processes in place to ensure that returned items are up to standard ahead of resale – it is clear that this item fell far short of the standard we would expect to deliver.
“We have apologised unreservedly to (the customer) and have raised this incident as a matter of urgency.”
Brand Frock and Frill, which sell their range on ASOS, has been approached for a comment.
I was screaming and just let go of it in shock. It was disgusting Online shopper