Another case for the Manchester Evening News ...
MUM LEFT WITH NO LUGGAGE ON HOLS TURNS DETECTIVE AFTER SEEING M.E.N. AIRPORT VIDEO
A FAMILY who have been locked in a battle with TUI to find their missing luggage turned detective and spotted it themselves – from 1,300 miles away.
Laura Simpson, 35, said her family have been left six days into their week-long holiday from Manchester to Menorca without clothes, toiletries and important medication after all seven of the group’s suitcases were lost.
The mum-of-one from Warrington says she’s spent hours on the phone to the travel firm, who she claims have been unable to tell her where their luggage is.
Two days into their trip, Laura read an article in the M.E.N which showed dozens of cases in Manchester Airport’s baggage hall.
During a video clip, she claims to have spotted all seven of the group’s missing bags.
Despite informing TUI of her own detective work, she said the bags have still not arrived in Menorca, 1,300 miles from Manchester.
The family have instead been left with €25 a day provided by the travel operator to buy essential items.
On social media, Laura said: “When Manchester Evening News do a better job at finding your luggage than TUI and Manchester Airport combined. 43 seconds into the clip and there are all of our seven suitcases. Day five into the holiday with nothing and no communication.”
Since then, Laura claims she has received no contact from TUI. She even claims they were told to go to Menorca airport to collect their luggage only to find it hadn’t arrived when they phoned the airport.
“TUI don’t seem to have any idea of what is going on,” she said. “The person I spoke to yesterday said they had actually closed our investigation because our bags had been returned even though they hadn’t, so they had to reopen it.
“We are now on day six out of seven without the cases. They have given us €25 a day per suitcase but a swimsuit here is €45 alone. Nowhere sells underwear so we’ve had to travel to a nearby town for that. We have nothing.
A spokesperson for TUI said: “We’re aware that some customers have been impacted by baggage delays at Manchester Airport and we’d like to thank customers for their patience and understanding at this exceptionally busy time.
“We’re working closely with airport staff, baggage handlers and our teams in resort to ensure customers receive their luggage as soon as possible. We’ll be in direct contact with customers once we have more information to share.”