YOUR FLIGHT RIGHTS

◆ If your plane is delayed or cancelled when you’re at the airport, go to your airline’s information desk and ask to be kept updated on the revised departure time or alternative travel arrangements. Remember to ask how to claim any compensation you’re entitled to. Alternatively, contact your airline’s customer services department.

◆ When travelling within the EU, you are covered by handy EU laws which state that, if your flight’s delayed for over two hours, the airline must supply food and drink, as well as covering the cost of phone calls and emails. If your flight’s delayed by three to five hours, you’re entitled to compensation – the amount depends on how long the delay is and the length of your flight.

◆ If a flight within the EU is delayed for over five hours (or overnight), you’re entitled to a full refund, food and drink, accommodation, phone calls or emails – and you don’t have to accept the flight when it finally arrives.

◆ Make note of your flight codes/times, details of what happened and keep hold of receipts. Also, always check before travelling that your travel insurance covers you for flight delays and cancellations.

◆ If you’re flying to or fro om a non-EU airport, yo ou’ll need to contact yo our airline directly.

◆ If you have any pr roblems, contact Ci itizens Advice on 03 3454 040506 or visit th he Civil Aviation Au uthority’s website at WW WW. CAA.CO.UK/CONSUMERS