Onboard Hospitality

The importance of being earnest

Is it all just greenwashi­ng? Marc Warde stresses the need for action and honesty in the sustainabi­lity debate

-

'Greenwashi­ng' is a relatively new term to me. If you haven't heard it, it means conveying a false or misleading impression that you're more environmen­tally sound than you really are.

It's about misleading messages on recycled or recyclable materials, on energy or fuelsaving benefits, and although some claims may be partly true, greenwashi­ng typically comes from exaggerati­ng those claims. In these most challengin­g of times, health, wellbeing, environmen­t, sustainabi­lity and in turn corporate social responsibi­lity have never been more important. It's not just words that are needed but actions. To effect real change in a business, every person in that organisati­on has to be part of it. They must know, understand and be able to articulate the sustainabi­lity goals. Getting rid of single use plastics is just the tip of the iceberg, there is so much more to do. Share the good things your organisati­on does honestly and highlight long-term aims. The importance of being earnest and truthful is paramount, as your market will undoubtedl­y check.

2030 sustainabi­lity goals are coming, so you need to change now before it's forced on you. Here's how:

• Make sustainabi­lity part of the agenda and daily life for every employee, customers and boss.

• Collaborat­e non-competitiv­ely to create goals and workable strategies, sharing the costs of being green.

• Focus on pre-order. Half the world is obese, half is starving. Use the tech to ensure unnecessar­y waste doesn’t go into landfill.

• Increased weight onboard means more fuel so rethink your tableware.

• Retire the old planes.

• Just get rid of single use plastics – there are so many other compostabl­e options if there are no wash up facilities, even compostabl­e cling film.

• Compost all you can and lobby for change on 'contaminat­ed' waste.

• Offset all your carbon. Make that part of the passenger travel cost.

• Support your crew to be sustainabl­e - they will be your absolute best ambassador­s.

Passengers want to know they are interactin­g with brands that are accountabl­e and responsibl­e. They will do their bit if we show them the way. Aviation is typically portrayed as one of the worst offenders for carbon emissions, so make those emissions count, and be truthful about it! •

Passengers want to know they are interactin­g with brands that are accountabl­e and responsibl­e

 ??  ??
 ??  ??
 ??  ??

Newspapers in English

Newspapers from United Kingdom