Customer service briefings

Successful Customer Service can be the lifeblood of your business.

Retaining customers and exceeding their expectations is the engine that drives your business growth and success.

A n d R e n f re w s h i re Chamber of Commerce is offering an opportunity to be mentored by one of the leading experts in worldwide customer service, delivered the Disney way – recognised globally as a leading example.

Colin Neill is the former supply chain director of Diageo, chamber director and past president of Cricket Scotland.

Chamber chief executive Bob Grant said: “Colin is an excellent team builder – with many years proven experience in developing high performing teams.

“You will learn from these sessions about what is world class customer service and how to apply the principles to your business.

“If your business deals with customers, then these workshops are for you.

“Using his experience of implementing world class customer service across Diageo and his experience of learning all about how Disney manage their customer service – Colin will make these group sessions informative, value adding, fun and memorable for all the right reasons.

“We have run this mentoring group several times and feedback has always been excellent.”

The three face- to- face sessions take place at the Chamber Business Centre, Glasgow Airport on Friday, April 13, April 20 and April 27 from 8.30am to 11am.

You must be able to attend all three.

Places are limited to 12 . To book your free place, phone business mentoring executive Stuart Murray on 07525 323500 or email smurray@ renfrewshirechamber.com