Compensation win for Scouts
A Scout group that was left high and dry by a bank blunder is to get compensation, thanks to the Paisley Daily Express.
We told how Paisley’s 33rd Gleniffer Scouts had a long-standing account with the TSB at its Neilston Road branch.
And when the branch closed the account was transferred to the banking giant’s High Street base.
But when Scout leaders tried to pay in cheques at the new branch they were told they could not do so as their account name had been changed.
The Scouts also said their account had been downgraded from a charity business account to a personal account, which means that the two-signatory system for charity accounts doesn’t exist on it.
The bank also gave its treasurer access to online banking, with sole rights to transfer money where they wish, and the Scouts were worried this was also probably breaking the Charity Commission code of practice for having a charity account with two signatories.
But now the matter is being resolved, after the Express got involved.
Simon Lieberman, group Scout leader, said: “Our treasurer was contacted by TSB. They seem unable to fix our account and have no records for it but they have offered compensation.
“We will have to open a new account and get the money transferred.”
Speaking of the Express’s involvement, he added: “Thank you for you intervention.”
As revealed in the Paisley Daily Express, the 33rd Gleniffer Scouts has just started a fundraising campaign to put on a new roof on its hut in Paisley’s Stoney Brae. This will cost several thousands of pounds.
After the Express got involved, the TSB apologised for the inconvenience its blunder caused the Scout troop.
A spokesman said: “A member of our business banking team is in the process of getting in touch with the customer to put things right.
“In addition, the customer will have a dedicated relationship manager who will be able to help them make payments until this issue is fully resolved.”
A member of our business banking team is in the process of getting in touch with the customer to put things right. TSB spokesman