New RBS card will protect vulnerable

Bank bosses are launching a new payment card for carers.

Royal Bank of Scotland is introducing the companion card, a supplement card to an existing current account that enables vulnerable customers to give trusted volunteers.

The card can be topped up by up to £100 and given to a trusted person or carer to enable them to make purchases on their behalf .

To enhance security, the carer’s card will be associated with the customer’s existing bank account, but kept separate on the bank’s systems.

The card does not share a PIN or long card number with the customer’s existing debit cards and ATM withdrawals are restricted to £50, as well as being subject to Royal Bank’s fraud monitoring systems.

Les Matheson, CEO of personal banking at Royal Bank of Scotland, said:“Tackling issues around access to finance can be difficult for some.

“But we are committed to finding innovative solutions that keep our customers safe and able to pay for the things they need, when they need them – whether that’s digitally via our app, via this new card, or through cash.

“We will continue to listen to and be guided by our customers in introducing services that meet their needs and provide meaningful help.”

The move is the latest in a series of innovations the bank has introduced in response to the coronavirus crisis to protect vulnerable customers and easier to pay for essentials.

RBS is also the first in the UK to offer vulnerable customers and those in extended isolation a fee-free cash delivery service to their door, with almost £250,000 delivered to around 750 customers since March 25.