Sisters’ anger at dad’s treatment in care home
Bishopton, which staff allegedly had no documentation on.
Other apparent incidents included a resident threatening to hurt John in the dining room and one getting into his bed while he was out of his room and soiling the mattress.
John moved into the Ferry Road establishment - run by McKenzie Care - in February last year after suffering several falls at home.
But Frances and Helen said they had to move him into another home during the summer following their experiences.
Ailsa Lodge was given a “weak” grading by the Care Inspectorate (CI) last month in a scathing report which highlighted issues with cleanliness and dining arrangements. However, a followup assessment this month did conclude several improvements had been made.
Bosses at McKenzie Care said they tried to work closely with the McGoldrick family but their expectations became “unmanageable”.
Helen, 57, said: “I was hurt about how things were managed at the home because my dad is my flesh and blood. It was totally unacceptable.
“I was so angry and concerned for his well-being, especially as he’s quite small.
“We felt forced to take him out as we were getting nowhere.”
The CI said a complaint was upheld in relation to some incidents.
On the watchdog’s website, it says bosses were told to ensure people experiencing care and their families “are fully involved and informed about decisions affecting their well-being.”
The CI also asked McKenzie Care to develop a care plan which “clarifies the arrangements and expectations around communication”.
Helen claimed there had also been a soiled pad left in her dad’s bathroom on one occasion which made his room smell.
She added: “I was in his room and it was stinking and it was because of a pad with faeces on it in the bathroom. That should’ve been checked.”
Frances, 49, said: “During the lockdown it was a complete nightmare because we were not allowed to visit.
“He was beaten and threatened on several occasions and once he was given a black eye. Care staff failed to notice this and had no documentation on the issue.
“Another time he was in the dining room having his dinner and one of the residents was going to throw his walking frame at him.
“There was another time when a resident got into his bed and soiled and peed on the mattress.”
A spokesman for McKenzie Care said: “All complaints raised by Ms McGoldrick [Frances] were referred to the relevant authorities who were satisfied with the care provided to her father.
“Whilst we endeavoured to work closely with the McGoldrick family, we felt their needs and expectations had become unmanageable and therefore supported the decision to move their father to another home.
“The care and welfare of all of our residents is our primary focus and we will always act in their best interests.”
A CI spokesman said: “A concern was raised with us and we have considered all information given to us carefully.
“A complaint was upheld in relation to this matter and the outcome has been published on our website.
“Our last inspection of this service was completed this month. We evaluated the quality of care and support experienced by people in the care home as weak.
“We continue to monitor the home closely and are supporting them to make improvements.”