A right to reply for HP

The quality and reliability of toner varies enormously. It’s important to understand the science, innovation and investment behind HP Original Toner that ensures its superior performance and reliability – which in turn can deliver cost savings over time.

It is a proven fact that HP Original Toner outperforms clone or remanufactured toner when it comes to dependability and results. HP also has a strong environmental record, offering a free cartridge recycling process via the HP Planet Partners programme.

In the 2016 SpencerLab Monochrome Cartridge Reliability Study, no Original HP Toner cartridges showed issues, while 71% of non-HP versions exhibited reliability problems. Original HP toner cartridges tested also delivered acceptable pages 95% of the time, compared to only 41.5% with non-HP cartridges. HP Original delivers an average of 21% more usable pages than non-HP.

Furthermore, the 2018 Market Strategies Report revealed EMEA printer technicians are almost four times more likely to service a printer due to problems caused by the use of non-HP toner cartridges, compared to customers using HP Original Toner. Meanwhile, 75% of printer technicians said they clean the HP LaserJet printer at least twice as often when non-HP cartridges are used.

HP also has a strong environmental track record. In 2016, HP used 9,000 tonnes of recycled plastics in HP toner and ink cartridges. No original HP cartridges returned through HP Planet Partners are ever sent to landfill. The recycle service is also free, with the return process completely paid for by HP. As a result, remanufactured toner cartridges have a 42% larger carbon footprint versus HP Original.