Best Online Retailer
Scan
RECOMMENDED AMAZON, JOHN LEWIS, NOVATECH, PC SPECIALIST
Safe to say that Scan has some loyal customers. “Full marks to Scan, they have never let me down in all the years that I have been dealing with them,” wrote Stephen Tansley. “Based on past experiences, I will always order from Scan, even if there is a slightly cheaper option,” pitched in loyal customer Ross D Armstrong. “They never disappoint and I wholeheartedly recommend them to anyone who will listen.”
This level of fervour pushed Scan beyond the reach of the chasing pack, and with names that include both Amazon and John Lewis that’s quite an achievement. “Amazon sets the standard for other retailers to follow,” said Graham Steel. Gary Barnet agrees. “Even though Amazon is also a portal for other vendors to sell their goods, Amazon’s customer service is something a lot of other companies need to emulate.”
Amazon might have done even better but for one issue: “Its packaging of hard drives is a disgrace,” wrote David Armstrong. “It delivered one drive with just the address label directly on the electrostatic bag.”
That’s not a practice we’d expect to see from our more specialist award winners, namely Novatech and PC Specialist. “Novatech’s customer support is excellent,” wrote Nigel Marchant, adding that it includes live technical advice. “[It’s an] excellent local company providing top class service.”
This sentiment was echoed from PC Specialist customer Eileen Wallis. “Outstanding customer service,” she said. “[They’re] always available by phone or email, and very competent and helpful.”