Best Broadband ISP Zen Internet

This month sees the results of our annual PC Pro Excellence Awards survey, based on thousands of votes from British consumers. We ask participants to rate brands for their satisfaction across a number of product types, including broadband. You can see the results for all the other product categories in our feature on p30.

Here, you can see a clear picture for satisfaction across the main broadband suppliers. And in terms of a winner, it couldn’t be any clearer: Zen Internet wins hands down, as it has done for years. Why? Its fantastic customer support is obvious, so kudos to the Rochdale-based team for the care they give to subscribers. Add great speeds and unmatched reliability, and it’s a clear winner.

Notably, the only area where it is matched is value for money. Here, Plusnet excels, with only TalkTalk coming close. This, combined with 89% of Plusnet’s customers saying they would resubscribe, is the reason it walks away with a Recommended award.

While Virgin Media doesn’t walk away with a gong, it came close, with strong scores for reliability and customer loyalty. And despite coming third from bottom, we should congratulate TalkTalk for turning its scores around: last year, it had an overall satisfaction rating of 43%, with 34% for customer support, so clearly it’s doing something right. Or at least, better than a year ago.

And if you’re a BT or Sky customer? Then take a good read of the rest of this article. If you’ve been hooked by other services, such as TV or discounted mobiles, now might be an excellent time to set yourself free.