Readers’ poll

In light of this month’s article on switching ISP ( see p40), we asked PC Pro and Alphr.com readers what keeps them loyal to their provider and why they don’t switch. This is what you said:

Of those who cited another reason, one said that doing so would result in a speed drop of almost 80% which, “with five people in the house using Netflix makes me worry it wouldn’t cope”. Another respondent plays the companies off against each other, calling them from November and convincing his current supplier to lower the price of his bundle in time for a December renewal.

It’s also interesting to see what keeps people loyal to BT, which doesn’t score well in our results. Part of the answer is its sports package. “BT lets me watch rugby online. That is the only reason I use them,” wrote one anonymous user, which echoes our editor’s feeling – except that it’s BT’s tennis coverage keeping him hooked.

My exchange is at capacity. If I were to ever leave Sky Fibre, I would only be able to get a ADSL connection

Adam Fradley BT is the only choice if we want a usable connection as we are in a FTTP-only location

LadyBird

[I value] first class support – something the big five suppliers have never had and probably don’t care about

Terry Montague

Savings offered are typically introductory offers, which means changing at the end of each contract is the cheapest strategy

Bob Morris

ADSL can’t yet match 200Mbits/sec that cable offers Trev