5 simple benefits of 3CX Live Chat

Simple to use – from a customer’s perspective

Whether they visit your website on a desktop PC or a smartphone, starting a chat is as simple as clicking on the chat box that automatically appears. If a customer prefers to talk or video call, all they need to do is ask.

Simple to use – from an agent’s perspective

Whether a message comes through via SMS, Facebook or a website, agents equipped with 3CX have all the tools and information they need to hand. If it’s a new customer, a record is automatically created, while CRM integration means they can readily access an existing customers’ details even if they have never talked to them before.

Simple to implement – from IT’s perspective 3CX Live Chat is available for WordPress, Drupal, Joomla, Wix and Weebly – and can also be integrated into custom CMSes. There’s no need to administer and learn another live chat system as it’s all part of the 3CX package.

Simple user journeys, no matter the starting point

Whether a customer first engages with you on Facebook, your website or even via SMS, their user journey follows the same pattern: a text chat that can quickly be escalated to voice or video if required.

Simple pricing – and you can try it for free for a year

At 3CX, we pride ourselves on unbeatable pricing and unmatched simplicity. Head to www.3cx.com/ordering/

pricing to see what we offer, tailored to the number of users and simultaneous calls. You can even try 3CX free for a whole year.