Festive message fromA&E doctors

NHS bosses have called on people to ensure they get the right treatment over the festive period - and not clog up hospital wards with minor ailments.

Officials are asking people to save Accident and Emergency departments for real emergencies only.

Over holiday periods, when GP surgeries are closed, emergency departments see a significant increase in attendances, some of which could be dealt with elsewhere.

Around a third of people who visit A&E could receive treatment more appropriately by accessing a different service.

This can put extra pressure on staff when they may be needed for a real emergency.

Those with issues are asked to contact NHS 24 on 111.

If you need to be seen, either a home visit will be arranged or you will be directed to your nearest Primary Care Emergency Centre (PCEC) or nurse-led Minor Injury and Illness Unit (MIIU).

Dr Neil Nichol, a consultant in emergency medicine with NHS Tayside, said: “Members of the public have always recognised that A&E is for those with genuine emergencies, however they are not always aware of what alternatives are out there, especially when their own GP is closed.

“This sometimes leads to them attending A&E only for us to have to explain that we cannot help. This is frustrating for them and diverts us from other patients.

“With some minor illnesses and injuries it is not always necessary to see a doctor or nurse. Helpful advice can be given by pharmacists and NHS 24.

“However, if you feel you need to see a doctor or nurse but your GP is closed and you don’t think it is an A&E problem, please phone NHS 24.”