High­est pos­si­ble mark

Perthshire Advertiser - - FRONT PAGE -

A Cri­eff-based home care agency earned the best pos­si­ble grade for its qual­i­ties of care and sup­port in a re­cent in­spec­tion.

Gowrie Care Ltd. West Perthshire, whose work­ers pro­vide care to peo­ple with learn­ing dis­abil­i­ties in Cri­eff and Kin­ross, also earned the sec­ond best pos­si­ble grade for its qual­ity of staffing.

In its re­port on the ser­vice the Care In­spec­torate said: “We found that peo­ple got very per­son­alised, re­spon­sive and flex­i­ble sup­port from this ser­vice. They were as­sisted in a way that suited them to lead their life in the way they wanted.

“Peo­ple were com­fort­able with their staff mem­bers and could talk to them about what was go­ing on for them and how they were.

“We saw that where peo­ple did not com­mu­ni­cate ver­bally but in other ways that staff knew each per­son well and that there was a good un­der­stand­ing and com­mu­ni­ca­tion be­tween the per­son and their staff.

“All staff re­ceived reg­u­lar train­ing in key ar­eas. The man­ager and as­sis­tant man­agers had a very ac­tive and sup­port­ive pres­ence in the ser­vice. They al­ways made them­selves avail­able to staff and peo­ple sup­ported, and were seen as of­fer­ing ex­cel­lent ad­vice and sup­port.”

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