RBS told to sort out its mobile bank

Residents in Highland Perthshire say they have been left waiting an hour for banking services while cash machines are running out of notes.

And Royal Bank of Scotland has been told to up its game with regards to its mobile branch by Perthshire politicians.

SNP trio Pete Wishart MP, John Swinney MSP and Councillor Mike Williamson called on the bank to review the level of service provided after complaints by constituents.

The call comes as claims were made the residents in Aberfeldy have faced an hour-long wait because simple services such as an address change cannot be administered in the mobile branch.

It has also been claimed bank machines in Aberfeldy and Pitlochry have been running out of cash - right at the heart of the tourist season.

Mr Wishart said:“Given the RBS closures that Highland Perthshire has recently seen, it was imperative that RBS got it right with their mobile branch visits. To hear that people have been waiting for over an hour to use the service in Aberfeldy is totally unacceptable and goes to show what a mistake it was to close the branch.

“With all of the other issues that we are hearing about the mobile branch, it really is time that RBS executives came to see the issues first-hand.

“I have written to RBS to ask them to come and see the service in operation and to ask them to increase visits to Aberfeldy twice per week.”

Councillor Williamson added:“It appears that if RBS have served all waiting customers in Blair Atholl then they move on to the next stop, despite the advertised stopping times. Having no leeway for those who want to visit later on during the advertised times is not good enough.

“The new service is totally unacceptable to my constituents, who used to pop down to the bank with a cheque during their lunch break and now have to take time off work to find the nearest mobile branch, face a lengthy trip to Perth or even request customers pay them by cash. You cannot even change the address on your account in the mobile branch.

The PA contacted RBS for comment but it did not respond.