Top-notch su­per­vi­sors

Rail (UK) - - Open Access -

Fur­ther to the let­ter about on-board su­per­vi­sors sell­ing tick­ets ( Open Ac­cess, RAIL 833), all our on-board su­per­vi­sors are trained to check and is­sue tick­ets as well as give travel ad­vice and gen­eral as­sis­tance. It is very much part of their job.

The changes we fin­ished mak­ing in Jan­uary mean that the sec­ond per­son on board is now freed up from clos­ing the doors (which can be done safely by the driver on mod­ern trains fit­ted with in-cab equip­ment). This al­lows them to fo­cus on mov­ing through the train, mak­ing them­selves more vis­i­ble and pro­vid­ing great cus­tomer ser­vice.

We’ve had re­ally good feed­back from pas­sen­gers prais­ing their work. The com­ments are many, but this one (I thought) summed it up well: “My mother-in-law has os­teo­poro­sis and could not find a seat. The ex­cel­lent on-board su­per­vi­sor called Hasad got her a seat and was a true gent.”

An­other wrote in to say: “Tim is an ex­cel­lent new mem­ber of staff. He makes clear and ef­fec­tive announcements with cor­rect net­work ad­vice. He in­ter­acts with pas­sen­gers in a friendly and pro­fes­sional man­ner.” Angie Doll, Pas­sen­ger Ser­vices Di­rec­tor, South­ern and Gatwick Ex­press

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