DfT vision

Near-term

■ Modern customer service for passengers: smart technologies for ticketing; improved compensation arrangements; a new ombudsman to resolve disputes; improved WiFi and mobile connectivity; better accessibility. ■ Committed network upgrades: Thameslink, Crossrail, Great North Rail Project and others, and improvements delivered via franchises; new trains, upgraded stations and new services. ■ Improving efficiency, increasing value and tackling cost. ■ Building on the railway’s record of safety and security, including emerging risks.

2019-24

A step-change in renewals to maintain safety and improve reliability: efficient asset stewardship on an increasingly busy network.

The next generation of passenger service contracts: sustainable commercial contracts, securing joint working and quality for passengers.

A new generation of longterm, integrated regional rail partnerships, working to aligned objectives, focused on passenger needs. ■ New connections and new capacity, delivering today’s projects and advancing the next generation of rail schemes. ■ New partners for infrastructure development, design and delivery; encouraging and facilitating market-led proposals for rail enhancements. ■ New sources of funding and financing unlocking improvements.

2024-29

■ HS2 Phase 1 reshaping the network, with new journeys and new capacity, supporting the economy and unlocking housing. ■ ‘One team’ models delivering results across the network, with passenger operations and infrastructure management working seamlessly together. ■ Reliable services, more connections, and a high-quality offer for passengers across the national network. ■ Digital solutions, better technologies, and good use of data in operations, analysis and decisions. ■ Rail freight sector is growing and supporting our communities and economy alongside passenger rail. ■ An innovative sector investing at home and competing abroad.

Beyond 2030

■ Railways leading the way for customer service in the transport sector: responsive to customer needs, offering integrated, accessible services across modes, for people to travel in the way that suits them best. ■ Advanced commercial, contractual and delivery models refined for individual markets and circumstances, with integrated ways of working. ■ Rail fulfilling its full potential to move freight and goods, relieving congestion on the road network and supporting a low-carbon economy. New connections, more capacity and more journeys across the network, with the complete HS2 network, East West Rail and other new links transforming journeys, supporting housing development and driving economic growth.