NO MORE DISCRIMINATION AT WORK

The change we want to see in our working worlds has to start with us, says Alice Olins

Alice Olins talks about combating workplace prejudice

The time has come for us to look deeply at ourselves when it comes to the subject of discrimination in the workplace. You don’t need me to tell you that whether it is intentional or not, unjust or prejudicial treatment of people has no place in our working world. It takes a collective effort to reverse endemic discrimination, but it is absolutely possible, and we must strive towards places of work – both companies and entire industries – that are fair in their treatment of all employees and customers.

If the Black Lives Matter movement has galvanised us, we must now take responsibility to capitalise on the tidal wave of re-education that swept across our screens, social media and newspapers earlier this summer and be the change in our own working worlds, from individual companies to whole industries.

Yes, it will feel scary to rock the boat, to challenge authority and be the voice that speaks out. But life is a series of challenges, so see this as a professional and personal learning curve. Even if you can’t imagine discrimination happening where you work, that is no reason to look the other way. Most of the time it’s subtle: the quiet passing over of certain CVS, a preferred client, a missing invitation to after-work drinks. Of course, discrimination isn’t something that one column can tackle on its own. But one column, plus a feature, plus a change-making attitude is the foundation of a fairer, more humane professional world. Here are my top five actions to get the inclusivity ball rolling:

1. Develop and follow a non-discrimination policy. The most proactive thing you can do is ensure that your company has a clear, properly formulated non-discrimination policy. If there is one, suggest a review; if not, encourage decision makers to take the necessary steps to get your policy sorted. Ask legal experts for advice here if you need it.

2. Understand the discrimination laws that affect you. Even if you are convinced that discrimination could never happen at your workplace, it is important to be aware of the laws that protect you. Make sure your company gives you up-to-date information that clearly defines the responsibilities and rights of employers and employees; organisations that ignore this face severe legal implications. A clear policy will detail the procedures and protocols for handling a discrimination complaint and ensure cases are treated fairly.

3. Know the process. Whether you are on the receiving end of discrimination or you’re the accused, make sure that you understand what is happening. If you are a bystander, get up to speed so you can support those involved. It is vital that the entire investigative process is documented, and evidence is the key to handling a complaint fairly and effectively.

4. Act fast and keep an open mind. Ensure that action is taken quickly. This sends the message to others in the organisation that the complaint is being taken seriously and that a resolution is the end goal. The most serious mistake anyone can make is not to investigate.

5. Proceed with confidentiality and be compassionate. Rumours and gossip are the antithesis of a fair and professional investigation. If you hear this kind of talk, be brave and intervene. Discrimination complaints are emotional rollercoasters and all parties will likely be feeling angry, vulnerable and anxious. Be kind and respectful to all sides, at all times.