De­men­tia care home in spe­cial mea­sures

Rochdale Observer - - FRONT PAGE - Da­mon.wilkin­son@men­ @Da­monWilkin­son6

ADEMENTIA care home has been put in spe­cial mea­sures af­ter a damn­ing in­spec­tion re­port.

Health and so­cial care watchdog the Care Qual­ity Com­mis­sion un­cov­ered a string of fail­ings at River­side Nurs­ing Home, in Lit­tle­bor­ough, Rochdale.

In­spec­tors found res­i­dents’ ‘pri­vacy and dig­nity was be­ing com­pro­mised... be­cause peo­ple were be­ing left in undig­ni­fied sit­u­a­tions’.

They wit­nessed one res­i­dent who was washed and given a change of clothes af­ter hav­ing an ac­ci­dent while sat in a chair.

But in­spec­tors wrote: “The chair and floor how­ever were not cleaned be­fore the per­son was repo­si­tioned in their urine cov­ered chair. This did not pro­tect their dig­nity or their well-be­ing.”

The re­port added: “Per­sonal care was not ef­fec­tively de­liv­ered, there was a lack of con­sid­er­a­tion for the en­vi­ron­ment that peo­ple lived in and there were no locks on bed­room doors.” Other in­cluded: The ‘ma­jor­ity’ of staff weren’t trained to care for peo­ple with de­men­tia Fire doors didn’t fully close Med­i­cal waste wasn’t be­ing prop­erly dis­posed of crit­i­cisms

The pa­tio area was ‘lit­tered with cig­a­rette ends’ and ‘very dirty’

Hot ra­di­a­tors and hot wa­ter pipes were un­guarded and some win­dows were with­out re­stric­tors, which ‘posed a se­ri­ous risk of harm to peo­ple’

The home now has six months to make im­prove­ments or the CQC has the power to close it down.

River­side bosses de­scribed the find­ings as ‘up­set­ting’ but said the staff were now ‘work­ing hard to re­solve the is­sues iden­ti­fied’.

The CQC said there was ‘lit­tle to sup­port’ res­i­dents, es­pe­cially those with de­men­tia, with ‘no es­tab­lished links with com­mu­nity or­gan­i­sa­tions to ei­ther sup­port al­ter­na­tive so­cial net­works or pro­vide op­por­tu­ni­ties for a range of dif­fer­ent ac­tiv­i­ties for the peo­ple who used the ser­vice’.

Meal times were also crit­i­cised, with no menus, place set­tings or condi- ments found by in­spec­tors, who said ‘The ma­jor­ity of peo­ple stayed in their lounge chairs to eat their meals’.

The Church Street home, which closed for three months af­ter be­ing badly dam­aged dur­ing the 2015 Box­ing Day floods, was rated ‘in­ad­e­quate’ in two of the five ar­eas in­spected and ‘re­quires im­prove­ment’ in the other three.

But the home, which is owned by fam­ily firm Den­tak Care and Ser­vices and at the time of in­spec­tion had 22 res­i­dents, was found to have suit­able ar­range­ments in place to safe­guard res­i­dents from abuse, the med­i­ca­tion sys­tem was said to be safe and spe­cialised train­ing was pro­vided to en­sure staff were able to care for peo­ple who were very ill and needed ‘end of life’ care.

Busi­ness man­ager Natasha Khan said: “We are work­ing with the coun­cil, who have been bril­liant.

“Since the re­port we have gone from strength to strength.

“The sil­ver lin­ing in this is that it has got peo­ple feel­ing more driven to im­prove things.

“We have gone through the re­port, iden­ti­fied where the is­sues are and are work­ing to im­prove things.

“I feel we are now CQC ready. I’m look­ing for­ward to the next in­spec­tion. I’d like the in­spec­tors to come back as soon as pos­si­ble be­cause I’m sure they would see the im­prove­ments we’ve made.

“We have in­formed fam­i­lies of the re­port. All of them have said the home does not war­rant this kind of out­come. Noone came back to us and said I can see why the CQC found that.”

Google street view

Nurs­ing Home, Church Street, Lit­tle­bor­ough

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