Residential care home gets clean bill of health from CQC
A CRAWSHAWBOOTH care home has been given a clean bill of health following an inspection by the Care Quality Commission.
Miller House Residental Care Home on Burnley Road was inspected by the care body earlier in the summer and was rated as good across the board in all inspection areas including how safe, effective and well led the service was.
Inspectors who visited the home said they received positive feedback from people using the service.
In the report they said: “People who used the service told us they felt happy and content and indicated they had the freedom to independently live their lives and access the community whenever they wished.
“People expressed satisfaction with the service provided and spoke very highly of the staff team that supported them.”
Inspectors also said Miller House staff interacted well with people living at the home.
They added: “We noted positive staff interaction and engagement with people using the service. “Staff addressed people in a respectful and caring manner and the service had a calm and warm atmosphere.
“We observed people enjoying each other’s company, conversing, playing games and accessing the community.
“We had positive feedback from people using the service, relatives and staff about the registered and deputy manager.
“People told us they were happy to approach management with any concerns or questions.”
The home, which is run by Mentor Care Ltd, was previously inspected in 2014 and was found to be compliant in all areas.
Inspectors also found the home had adequate staffing levels and those living in the home were happy.
The report said: “People we spoke with confirmed this by telling us there was always a staff member present and that they were supported well with day to day living activities.
Staff told us they had adequate time to support people effectively and safely.
“We observed a good level of staff interaction to support what people were telling us.”
Inspectors also found detailed training programmes for staff, and robust procedures in place to maintain a safe environment in the home.
The Free Press was unable to reach Miller House for a comment.