Bosses prom­ise swift ac­tion on poor care re­port

Rossendale Free Press - - Memory Lane - Jon.macpher­ @JonMacMEN


CARE ser­vice bosses have pledged to take ‘swift and ef­fec­tive’ ac­tion af­ter a damn­ing watch­dog re­port.

Val­ley Sup­ported Liv­ing, based in Water­foot, was given an over­all ‘in­ad­e­quate’ rating by Care Qual­ity Com­mis­sion (CQC) in­spec­tors af­ter eight reg­u­la­tion breaches were found.

The ser­vice pro­vides care and sup­port to adults with learn­ing dif­fi­cul­ties who live in their own homes and was found to be ‘in­ad­e­quate’ in ar­eas of safety and lead­er­ship and ‘re­quir­ing im­prove­ment’ in ef­fec­tive­ness, care and re­spon­sive­ness.

In­spec­tors have now is­sued the care ser­vice with eight ac­tions to take ‘where reg­u­la­tions were not be­ing met’.

Their re­port said: “Dur­ing this in­spec­tion our find­ings demon­strated there were breaches of eight reg­u­la­tions in re­spect of medicines man­age­ment, risk man­age­ment, sup­port plan­ning, data pro­tec­tion and ●● Val­ley Sup­ported Liv­ing in Water­foot re­ceived a damn­ing watch­dog re­port record keep­ing, fail­ure to no­tify, man­ag­ing com­plaints, con­sent to treat­ment, staffing, safe­guard­ing and qual­ity as­sur­ance sys­tems.”

The CQC said staff ‘failed to fol­low safe pro­ce­dures’ and that changes to the staff and man­age­ment team had ‘cre­ated short­falls and meant a high re­liance on agency staff was nec­es­sary’.

How­ever, the re­port also said staff were ‘car­ing, friendly and re­spect­ful’ and peo­ple lived in ‘com­fort­able, clean and well main­tained en­vi­ron­ments’.

Bosses have blamed a re­cent ‘up­heaval’ in man­age­ment and staff and said they are now ‘striv­ing to achieve a pos­i­tive out­come’.

A spokesper­son said: “While we have un­der­gone re­cent up­heaval due to mov­ing, in­terim man­age­ment and staffing, we wel­come the CQC’s re­port, find­ings and ad­vice for man­age­ment im­prove­ments and are work­ing closely with all agen­cies (es­pe­cially the CQC and Lan­cashire county coun­cil) to en­sure these are ac­tioned swiftly, ef­fec­tively and with no fur­ther dis­rup­tion to the care pro­vi­sion. We are striv­ing to achieve a posi- tive out­come and have at the heart of ev­ery­thing we do the care and safe­guard­ing of vul­ner­a­ble adults.”

Val­ley Sup­ported Liv­ing, which was pre­vi­ously found to be ‘meet­ing all the stan­dards as­sessed’ in Oc­to­ber 2015, also high­lighted the pos­i­tive as­pects of the re­port in­clud­ing ser­vice users feel­ing ‘safe and very happy with the way they were treated by staff’.

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