‘Sorry’ to dis­abled woman over win­dow wait

Rossendale Free Press - - Front Page - STE­FAN JAJECZNYK

AHOUSING as­so­ci­a­tion has apol­o­gised af­ter a win­dow re­moved to get a dis­abled woman out of her house on a spinal board was not re­placed for two and a half months.

Places for Peo­ple said sorry to Denise Hodg­son, who lives on Raw­sthorne Av­enue in Eden­field, af­ter fail­ing to re­place her win­dow within the 28-day tar­get.

Mrs Hodg­son had to be re­moved from her house on a spinal board, which is rigid and can­not bend, when she was taken to Royal Black­burn Hos­pi­tal af­ter suf­fer­ing with ag­o­nis­ing pain.

She could not be taken through the house due to the lay­out so fire­fight­ers re­moved the bed­room win­dow so she could be car­ried out.

A re­place­ment win­dow was only in­stalled on June 4 - nearly 11 weeks af­ter the in­ci­dent on March 20.

Mrs Hodg­son, 60, who has suf­fered for many years with spondyli­tis - arthri­tis of the spine, lives in a prop­erty man­aged by Places for Peo­ple. She says that aside from be­ing em­bar­rassed at how the front of her house looked, she was wor­ried about her safety.

She said: “I felt aw­ful, peo­ple were mak­ing com­ments say­ing it was ‘low­er­ing the street’. I got re­ally up­set ac­tu­ally, they were ask­ing me why the win­dow wasn’t be­ing done. I couldn’t see the path out­side my house and I had to leave the front door un­locked be­cause I couldn’t get up to open it. I just shouted ‘come in’ - I didn’t know who was com­ing into the house. I could hear peo­ple out­side bang­ing around and I had no idea what was go­ing on. My neighbours said they were wor­ried about me.”

Mrs Hodg­son says she spent much of the 11 weeks bed-bound due to the pain of her con­di­tion.

A spokesper­son for Places for Peo­ple said: “We work hard to pro­vide a good qual­ity ser­vice and we are sorry that the ser­vice Ms Hodg­son re­ceived on this oc­ca­sion did not meet our usual stan­dard. We have apol­o­gised to Ms Hodg­son for not com­plet­ing the re­place­ment of the win­dow within the 28-day pe­riod, which hap­pened due to an in­ter­nal er­ror.

“We have now put other mea­sures in place to make sure this does not hap­pen again. Fol­low­ing the fit­ting of a tem­po­rary win­dow at the end of May, we have now in­stalled the new win­dow and all other re­pair work is be­ing com­pleted at no cost to Ms Hodg­son.”

●● Raw­sthorne Close, Eden­field

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