Car dealership wins gold service accreditation mark
AWIDNES dealership has become the first car supermarket in the UK to receive a Gold Service Award from Feefo.
Motorpoint on Derby Road has been singled out by the globe’s most trusted supplier of ratings and reviews for delivering exceptional customer service during 2016.
As a badge of honour, Gold Service accreditation is totally unique as the award is based entirely on feedback from Motorpoint customers.
Motorpoint was able to achieve this by achieving a Feefo service rating of between 4.5 and 5.0.
The firm’s managing director Mark Carpenter said: “It’s an honour for Motorpoint to receive the Gold Service award from Feefo.
“To be recognised for delivering exceptional customer service is a great achievement. We work hard to ensure our customers receive the best experience possible and listening and responding to their feedback has enabled us to improve our offering in 2016 and create a truly industry-leading experience for every one of our customers at Motorpoint.”
Andrew Mabbutt, Feefo chief executive, said: “We would like to offer our congratulations to all the winners of this year’s Feefo Trusted Service award.
“We are so proud that so many businesses are putting customer service first.
“We have been working closely with all our customers to build trust and transparency online and ultimately helping shoppers buy with confidence and make better decisions.”
Last year Motorpoint was awarded Feefo Trusted Merchant status in recognition for scoring an average service rating of 94% throughout 2015 by its customers.
The company, which floated on the London Stock Exchange in May 2016, is currently in the process of opening it’s twelfth site in South Yorkshire in late April. ●