Threats and abuse are not part of shop worker’s job

THE latest survey by Usdaw shows that 56% of those who experienced violence, threats or abuse at work did not report the incident to their employer.

Worryingly 22% of shopworkers who were physically attacked did not report the assault.

This week is Usdaw’s annual Respect For Shopworkers Week, November 13-19, which was launched with shocking statistics revealing a big jump in incidents of violence threats and abuse against shopworkers, with abuse and assaults up by 25% and threats increased by 38%.

All too often shopworkers encounter violence, threats and abuse for simply doing their job. So it is very concerning that one in five do not report something as serious as a violent attack to their employer.

We are told that sometimes staff don’t feel it would make any difference if they do report incidents or that it’s just a part of being in a front-line job, dealing with the public and the problems that sometimes throws up.

My message to shopworkers is very clear, abuse is not a part of the job. We are talking to employers to ensure that reporting systems are easily accessible and will make a real difference to the protection. However, it is really important that staff do tell their manager when they experience violence, threats or abuse. If they report it we can help sort it.

This week our campaign events will highlight the problems shopworkers can face, particularly during the festive season, a period when verbal abuse incidents increase dramatically.

In the run up to Christmas, customers are stressed, stores are really busy and sometimes things can boil over. That’s why we are asking shoppers to show respect for shopworkers and to ‘keep your cool at Christmas’.

Retail staff have a crucial role in our communities and that role must be valued and respected.